-
All replies
-
Helpful answers
-
Sep 11, 2014 12:34 PM in response to misticiniby Linc Davis,★HelpfulThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopyCopy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
-
Sep 12, 2014 10:08 AM in response to Linc Davisby misticini,Hello,
This is the output produced by the command:
Sep 8 22:47:22 kernel[0] <Notice>: Previous shutdown cause: -102
Thank you for your help!
-
Sep 12, 2014 10:14 AM in response to misticiniby misticini,I've found this references of Apple Errors:
http://www.opensource.apple.com/source/CarbonHeaders/CarbonHeaders-18.1/MacError s.h
-
Sep 12, 2014 11:11 AM in response to misticiniby Linc Davis,A negative shutdown code, if it happens repeatedly, may indicate a hardware problem. If it happens only once, the cause is uncertain. The precise meaning of the codes is not publicly documented. They are not the same as error codes.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
-
Sep 13, 2014 12:03 PM in response to Linc Davisby misticini,Hello Linc,
Thank u for your help.
I realize now that my S.M.A.R.T Status of my Hard Drive is Failing (In Apple Disk Utility status is verified but in 3rd party application status is Failing). Can this be a Hard Drive problem? Or by the symptoms the problem is more about Logic Board?
Regards
-
Sep 13, 2014 12:26 PM in response to misticiniby florecitadf,I did it, an at that moment nothing on the Terminal screen, in a second attempt, this is what came out:
"Last login: Sat Sep 13 14:18:16 on ttys000
Flors-MacBook-Pro:~ flordemariacordero$ Sep 12 12:58:54 kernel[0] <Debug>: Previous Shutdown Cause: -60
-bash: Debug: No such file or directory"
What should I do, then? any help would be very apreciatted.
-
-
Sep 14, 2014 12:48 PM in response to Linc Davisby misticini,Hello Linc,
Thank u again for your help.
Today the random shutdown happen again and the log of the command is:
Sep 13 15:27:11 kernel[0] <Notice>: AppleSMC::smcPublishShutdownCause Previous shutdown cause: -128
Any new information can be obtained about the possible problem?
One another information: Today i'm frustrated about the random crash so i've removed the bottom case to try to remove the battery to see if the computer starts again because he don't responds to the power button. But before i removed the battery i've made an inspect to the logic board to see if any component is broken or disconnected and in this process i've touched in a micro component of the logic board and the computers instantly turns on. I've attached a photo of the component that i've touched. Is the component with a form of a square that is contained in a red circle in the image.
IMAGE OF THE BOARD:
http://i.imgur.com/MV44uy4.jpg
Regards for the help
-
Sep 14, 2014 2:03 PM in response to Linc Davisby misticini,Hello,
I've made a search on system.log and i realize that the cause that i've posted before (obtained with the command that u have provided) wasn't at the time of the shutdown.
I find those two more logs around the time of random shutdown:
Sep 14 19:19:46 localhost kernel[0]: AppleSMC::smcPublishShutdownCause Previous shutdown cause: 5
Sep 14 20:11:15 localhost kernel[0]: AppleSMC::smcPublishShutdownCause Previous shutdown cause: 0