itune crashes on CoreGraphics.dll if ipad or iphone is connected or crashes on webkit.dll if accessing store

Question

ashraim Author

Level 1

5 points

itune crashes on CoreGraphics.dll if ipad or iphone is connected or crashes on webkit.dll if accessing store

event view error if my ipod is connected.

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: CoreGraphics.dll, version: 122.0.0.11, time stamp: 0x53d96413

Exception code: 0xc0000090

Fault offset: 0x00002826

Faulting process id: 0x2378

Faulting application start time: 0x01cfcdec0f1df3b3

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll

Report Id: 57e9edef-39df-11e4-a7ab-80f863d8eca9

Win7 64bit. itune 8.0.0.23

I tried removing the itune and all apple software from my laptop then reinstalling with no luck.

i tried updating my display driver with no luck.

i tried repairing Quicktime with no luck.

Any help would be really really appreciated.

iPod nano, Windows 7

Posted on Sep 11, 2014 11:21 AM

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Answer 1

matt00

Level 5

4,041 points

Sep 13, 2014 7:23 AM in response to ashraim

Hey ashram,

Thanks for the question. I understand you are experiencing issues with iTunes when connecting devices. The following resource may assist you:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/TS3219

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717

Thanks,

Matt M.

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Answer 2

ashraim Author

Level 1

5 points

Sep 18, 2014 8:05 AM in response to matt00

I've tried everything listed but i'm still having issues with itune crashing even withouth ipod or iphone connections.

everytime i click on store/ library music ..it will crash and the i see the error in event viewer as follow

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86

Exception code: 0xc000008e

Fault offset: 0x0000c42d

Faulting process id: 0x2e30

Faulting application start time: 0x01cfd351b17b755e

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: f7a298af-3f44-11e4-94f4-ffc0801cf6c7

Reply

Answer 3

matt00

Level 5

4,041 points

Sep 18, 2014 10:09 AM in response to ashraim

Hey ashraim,

Thanks for the follow up! If your issue persists after following the above resources, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action

- Matt M.

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