iphone warrenty do you need proof of purchase?

Question

Level 1

10 points

iphone warrenty do you need proof of purchase?

sorry guys couldnt find the right catergory as i am new to this forum i borught a second hand iphone well it was new but it didnt come with a receipt i was wondering even though its covered by the apple warrenty as its only 4 days old will i need a receipt for to claim for a repair? also i took the risk of buying applecare aswell (not through) apple will i also need proof of purchase for that aswell if it was to break down over the 1 year mark thank you 🙂

Posted on Sep 11, 2014 2:13 PM

Reply

Answer 1

KiltedTim

Level 10

232,446 points

Sep 11, 2014 2:30 PM in response to xxColexx

No. You should not need proof of purchase. The warranty follows the phone. If service in your country is not provided by Apple in your country, you may need to provide documentation to receive warranty service.

There is something that sounds very very wrong about your story. Where EXACTLY did you buy this phone? What model phone is it? Where did you buy Apple Care from?

I have a sneaking suspicion you may not have gotten what you think you got...

Reply

Answer 2

KiltedTim

Level 10

232,446 points

Sep 11, 2014 2:43 PM in response to xxColexx

#1. I'm not suspicious of you. Stop being paranoid.

#2. It is trivially easy to re-seal a package. Enter the serial number of the phone here:https://selfsolve.apple.com/agreementWarrantyDynamic.do

That will tell you if the warranty is still intact and when it expires. The warranty is good for 1 year from the date of original sale. CHECK THE DATE. If it's supposedly only 4 days old, the warranty should be valid until September of 2015.

Why is this an issue? Why is it suspicious? Because there is a 14 day no questions asked return policy on iPhones. The seller would be a moron to sell it to you for $700 when they could have just returned it for a full refund.

Reply

Answer 3

Chris CA

Level 10

82,759 points

Sep 11, 2014 5:25 PM in response to xxColexx

You need to register your AppleCare warranty to your device.

-> https://selfsolve.apple.com/RegisterAgreement.do

anywho i wanted advice im sick of people always being negative on my posts i came for advice not the 3rd degree please if you arent going to be nice dont comment

No one was being negative towards you.

It sounds possible that you may have gotten ripped off.

I’m curious as to why someone would sell an iPhone on eBay 4 days after purchase...

They could have easily returned it and gotten a full refund.

Reply

Answer 4

xxColexx Author

Level 1

10 points

Sep 11, 2014 2:37 PM in response to KiltedTim

i came here for advice not to be looked at suspiciously!!!!!! i actually got my phone off ebay aus because the phone and applecare was cheap i thought it was a bargain to pay $700 nz when they are $1200 nz new they are authentic and i have a welcome kit from apple to prove it the phone is a iphone 5s the seller sold it cheap because of the release of the iphone 6 i wont expose my serial number the only proof of purchase i have of the phone and applecare is the receipt from the auction and i had to upload all the documents to apple in order for them to accept my applecare agreement but i was wanting to know do i need the original receipt from the store where it was brought from for my warrenty THANK YOU!!!!!

Reply

Answer 5

xxColexx Author

Level 1

10 points

Sep 11, 2014 2:51 PM in response to KiltedTim

im not suspicious of you..... "There is something that sounds very very wrong about your story. Where EXACTLY did you buy this phone? What model phone is it? Where did you buy Apple Care from?" that tells a different story......

anywho i wanted advice im sick of people always being negative on my posts i came for advice not the 3rd degree please if you arent going to be nice dont comment

yes my phone has a warrenty till next september the 8th 2015 but 1 year is not enough hence why i got the applecare to extend it to 2016

ive also heard from different forums over the past year saying that apple requires proof of purchase for warrenty claims instead of gettig a indian or chinese person on the phone and asking them and getting confused i thought i would try my luck here

ive switched from samsumg so im completely not in the loop about the warrenty etc i know with any other phone you need proof

Reply

Answer 6

xxColexx Author

Level 1

10 points

Sep 11, 2014 2:38 PM in response to xxColexx

and i might add the items were both brand new and sealed.....

Reply

Answer 7

KiltedTim

Level 10

232,446 points

Sep 11, 2014 5:12 PM in response to xxColexx

And did you check the model number to make sure it originated in your own country? The warranty and Apple Care are not good internationally. For your sake, I hope you didn't make a big mistake.

Reply