My MacBook Pro is no longer recognizing my printer.

Question

My MacBook Pro is no longer recognizing my printer.

I have a MacBook Pro, OSX 10.9.4. The printer I use is an HP Photosmart Premium. I have always been able to print wirelessly from my laptop. Today, for some unexplained reason, it is not. I have a desktop, Dell, and I am able to print from that. When I try to print from my laptop, nothing happens and there is no printer icon on the dock as there normally would be. When I open the printer preference box, it shows the printer as idle. My wireless connection is also working properly. Can anyone help? Thanks

Posted on Sep 11, 2014 4:35 PM

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Answer 1

chuck_3rd

Community Specialist

Sep 13, 2014 6:42 AM in response to Elizabeth Ploog

Hello Elizabeth Ploog,

Thanks for using Apple Support Communities.

I'd like you to first please delete the printer and then add it back in by following the steps in the article below.

Mac Basics: Printing in OS X

http://support.apple.com/kb/HT4670

If the issue persists after deleting and adding the printer, then please reset your printing system, and add the printer back.

Mac OS X: How to reset the printing system

http://support.apple.com/kb/HT1341

Take care,

Alex H.

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Answer 2

Sep 13, 2014 10:47 AM in response to chuck_3rd

I ended up calling Apple, who directed me to HP tech support. As it turned out, my printer was NOT on line with the wireless. So, it was a simple matter of getting it back on the network. Apparently the storm we had a few days ago knocked it off line due to a power surge or whatever.

Thank you for taking the time to help me.

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