Eoghainin
Level 1 (0 points)

Q: Wifi issues with Macbook

Hi,

 

I have a Macbook pro running OS X 10.9.4. I am having issues connecting to the internet over wifi. While the computer connects to the router (and stays connected), my internet connection drops every 5 minutes (for about 5 minutes, and then returns). As I said, the computer still says that I am connected to the internet, but ll my browsers and programs (such as Skype) say that I am disconnected. I have tried changing routers, and still have the same issue. This does not happen with any other computer or device that is connected at the same time (including my iPad). I have tried to troubleshoot this, but the  airport never recognizes that there is a problem. Can anyone help?

 

Thanks

-Eoghainin

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.4)

Posted on Sep 11, 2014 5:59 PM

Close
Eoghainin

Q: Wifi issues with Macbook

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Sep 11, 2014 6:13 PM in response to Eoghainin
    Level 10 (208,037 points)
    Applications
    Sep 11, 2014 6:13 PM in response to Eoghainin

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Step 2

    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

    Reset the System Management Controller.

    Step 6

    Reset the PRAM.

    Step 7

    Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    Step 8

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

  • by o4liberty,

    o4liberty o4liberty Sep 11, 2014 6:30 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 11, 2014 6:30 PM in response to Linc Davis

    I have the same issue so I called apple support and they removed some files, still not working!