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iTunes is creating a recurring login prompt.

Hello,


when I try to sign in on the iTunes Store page, (inputting my password correctly, with no incorrect password written in red anywhere) iTunes just gives me another prompt to sign in, then another and another. I have tried reinstalling. What can I do?


iTunes Ver. 11.4 64bit

iMac, 14,3 21.5, 16GB DDR3 256GB,-OTHER, OS X Mavericks (10.9.4), i7 4770s 3.1GHz Quad

Posted on Sep 11, 2014 5:39 PM

Reply
15 replies

Sep 11, 2014 6:43 PM in response to Apple_Hero78

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Sep 12, 2014 4:53 PM in response to Linc Davis

I am getting quite a bit of:

iTunes[636]: Failed to create replacement string


Also:

iTunes[636]: AVF warning: failed to get a service for display id: 4128828

iTunes[636]: AVF warning: failed to get a service for display id: 4128829

iTunes[636]: AVF warning: failed to get a service for display id: 4128830

iTunes[636]: AVF warning: failed to get a service for display id: 4128831

iTunes[636]: Entered:_AMMuxedDeviceDisconnected, mux-device:3

iTunes[636]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:3

iTunes[636]: tid:1d497 - Mux ID not found in mapping dictionary

iTunes[636]: tid:1d497 - Can't handle disconnect with invalid ecid

iTunes[636]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2

Sep 13, 2014 6:03 PM in response to Apple_Hero78

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Sep 16, 2014 9:37 PM in response to Linc Davis

The problem did not occur in the guest account.

It did occur in Safe Mode.


I have found that if the prompt says "Sign in to the iTunes Store", such as when I click Sign In (next to the arrows), I can sign in just fine.

But, if the prompt says "Sign in to download from the iTunes Store" such as when I click Purchased, the issue occurs and I cannot sign in.

iTunes is creating a recurring login prompt.

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