HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
nithishkumar
Level 1 (0 points)

Q: while update & restore error 1015

Hi,

 

while update & restore error 1015, please help me in this issue

Posted on Sep 11, 2014 9:40 PM

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nithishkumar

Q: while update & restore error 1015

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  • by imobl,

    imobl imobl Sep 12, 2014 6:25 AM in response to nithishkumar
    Level 5 (7,176 points)
    iPhone
    Sep 12, 2014 6:25 AM in response to nithishkumar

    1015 error: There are 4 possible causes of this error:

     

    The activation server truly is unavailable. Rare, usually fixed within minutes.

    Your antivirus or firewall or router's firewall is blocking access to

    gs.apple.com on ports 80 and 443.

    Your iPhone is jailbroken or otherwise hacked.

    The computer you connected to during the restore/update was

    used to hack/jailbreak some other iOS device, and its

    network database was corrupted during the process.

    (Thanks to Lawrence Finch for the wording in

    https://discussions,apple.com/thread/4793244?start=90 )