Slow Mac - EtreCheck

Question

Level 1

8 points

Slow Mac - EtreCheck

Hi Guys,

First of all, much gratitude to the developer of EtreCheck.app. Amazing stuff!

Secondly, I'm having trouble trying to find out what exactly is slowing down my machine. Here's the data from EtreCheck. Thank you!

EtreCheck version: 1.9.15 (52)

Report generated September 12, 2014 at 7:11:28 PM GMT+3

Hardware Information: ?

MacBook Pro (15-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro6,2

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information: ?

Intel HD Graphics - VRAM: 288 MB

Color LCD 1440 x 900

NVIDIA GeForce GT 330M - VRAM: 256 MB

System Software: ?

OS X 10.9.4 (13E28) - Uptime: 23 days 10:5:51

Disk Information: ?

ST9320325ASG disk0 : (320.07 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 319.21 GB

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information: ?

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper: ?

Anywhere

Kernel Extensions: ?

[not loaded] com.Altair_Mac.Altair-MacLTEModem (1) Support

[not loaded] com.Altair_Mac.driver.Altair_MacLTEModeSwitch (1.1) Support

[not loaded] com.Altair_Mac64.Altair-MacLTEModem (1 - SDK 10.7) Support

[not loaded] com.Altair_Mac64.driver.Altair_MacLTEModeSwitch (1.1 - SDK 10.7) Support

[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.10 - SDK 10.7) Support

[loaded] com.Cycling74.driver.Soundflower (1.5.2) Support

[loaded] com.hzsystems.terminus.driver (4) Support

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support

[loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support

[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.15) Support

[not loaded] com.roxio.BluRaySupport (1.1.6) Support

[not loaded] com.roxio.TDIXController (2.0) Support

[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support

[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support

[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) Support

[not loaded] net.pocketmac.driver.BlackberryUSB (2.0.0) Support

[not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.0) Support

[loaded] org.virtualbox.kext.VBoxDrv (3.2.8) Support

[not loaded] org.virtualbox.kext.VBoxNetAdp (3.2.8) Support

[not loaded] org.virtualbox.kext.VBoxNetFlt (3.2.8) Support

[loaded] org.virtualbox.kext.VBoxUSB (3.2.8) Support

Problem System Launch Agents: ?

[loaded] com.paragon.NTFS.trial.plist Support

[loaded] com.paragon.NTFS.upd.plist Support

Launch Daemons: ?

[failed] com.adobe.fpsaud.plist Support

[invalid] com.oracle.java.Helper-Tool.plist

[loaded] com.realvnc.vncserver.plist Support

[running] com.rim.BBDaemon.plist Support

[not loaded] com.rim.nkehelper.plist Support

[running] com.rim.tunmgr.plist Support

[running] com.sophos.autoupdate.plist Support

[running] com.sophos.configuration.plist Support

[running] com.sophos.intercheck.plist Support

[running] com.sophos.notification.plist Support

[running] com.sophos.scan.plist Support

[running] com.sophos.sxld.plist Support

[running] com.sophos.webd.plist Support

[failed] com.vmware.launchd.vmware.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents: ?

[invalid] com.oracle.java.Java-Updater.plist

[loaded] com.realvnc.vncserver.peruser.plist Support

[not loaded] com.realvnc.vncserver.prelogin.plist Support

[running] com.rim.BBAlbumArtCacher.plist Support

[running] com.rim.BBLaunchAgent.plist Support

[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist Support

[running] com.rim.PeerManager.plist Support

[running] com.sophos.uiserver.plist Support

[running] net.culater.SIMBL.Agent.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

User Launch Agents: ?

[running] .dat01f2.000 (hidden)/System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[failed] com.google.GoogleContactSyncAgent.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.logos.LogosIndexer.plist Support

[failed] com.valvesoftware.steamclean.plist Support

User Login Items: ?

iTunesHelper

Growl

VMware Fusion Helper

Facebook Notifications

CrossOver CD Helper

FaceTab

VisageRandomizer

Tab for Google+

GeekTool

Bowtie

AutoLaunchApp

Google Drive

GeekTool Helper

BlackBerry Device Manager

Internet Plug-ins: ?

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

Audio Plug-ins: ?

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins: ?

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes: ?

Flash Player Support

Growl Support

Paragon NTFS for Mac ® OS X Support

Time Machine: ?

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Time Machine not configured!

Top Processes by CPU: ?

30% firefox

27% Google Drive

8% WindowServer

2% launchservicesd

1% InterCheck

Top Processes by Memory: ?

590 MB firefox

119 MB SophosScanD

119 MB com.apple.quicklook.satellite

111 MB InterCheck

102 MB Google Drive

Virtual Memory Information: ?

41 MB Free RAM

997 MB Active RAM

964 MB Inactive RAM

818 MB Wired RAM

4.68 GB Page-ins

427 MB Page-outs

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.4)

Posted on Sep 12, 2014 9:35 AM

Reply

Answer 1

Eric Root

Level 10

685,293 points

Sep 12, 2014 12:02 PM in response to 3double8

More RAM would help. The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a machine supposedly limited to 4 GB.

Crucial

Other World Computing

SIMBL has caused problems for some people.

SIMBL Uninstall

SIMBL Uninstall (2) See solution posted by Linc Davis .

Also un-install Sopho.

Sophos Un-install

RIM also causes problems for people. Un-install using the developer’s instructions to make sure you remove all parts of the application.

Activity Monitor - Mavericks

Activity Monitor in Mavericks has significant changes

Performance Guide

Why is my computer slow

Why your Mac runs slower than it should

Slow Mac After Mavericks

Things you can do to resolve slowdowns see post by Kappy

Reply

Answer 2

Drew Reece

Level 6

10,684 points

Sep 12, 2014 12:28 PM in response to Eric Root

In addition to Eric Root's comments…

These items are running 'kernel extensions'. They modify the OS at a very low level you must remove them correctly or upgrade them to 10.9 compatible versions.

Soundflower is very old (from 2010).

Update or remove it - the Installer may have an uninstaller - check the download)

https://code.google.com/p/soundflower/downloads/list

Virtualbox is also very old (2010 again) - Update or remove it if you don't use it.

https://www.virtualbox.org/wiki/Downloads

VMWare has a system level background job that is failing - ensure that app is up to date & is 10.9 compatible. If the job doesn't start to work after cleaning & rebooting consider removing it.

I'd second Eric's suggestion to remove all the Blackberry software, there is removal info on these forums search here if you can't see a clear way to uninstall it.

Also make sure ALL the user login items are compatible with 10.9, or update them. They all run when you login - try another user account to see if that is better.

I suspect you could delete all the login items & slowly add back the ones you need - running them all will not help the limited RAM.

You have two old dotmac background jobs, you can delete them from ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert…

(To open the hidden user library – hold alt, click the Finders Go Menu > select Library)

P.S.

I'm not sure you need to run a separate VNCServer? OS X has a compatible VNC server built in (enabled in the Sharing section of System Preferences > remote management > computer settings). Remove that so you have one less item to constantly update (old software can compromise security).

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Sep 12, 2014 1:31 PM in response to 3double8

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The better your description, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? When did it start to be slow? Did you change anything just before it started? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Reply

Answer 4

3double8 Author

Level 1

8 points

Sep 23, 2014 1:33 AM in response to Eric Root

Much appreciated, Eric. Sorry for the delayed response, as I was uninstalling those apps I lost permissions to my home directory. Took me a couple of days to figure that out and fix it. My MAC is much faster, didn't want to spend money buying RAM cuz I'm thinking of selling it anyway.

Reply

Answer 5

3double8 Author

Level 1

8 points

Sep 23, 2014 1:37 AM in response to Drew Reece

Thanks Davis. You know what's strange? The fact that I had Soundflower & Virtualbox uninstalled eons ago. I use AppCleaner to uninstall apps. Clearly not doing a good job. I tried to search for it via Spotlight but couldn't find either apps. Not too sure how to proceed now. VNC has been removed, thank you. Hard to tell which of all these apps was slowing down my machine.

However, I do need the BlackBerry Link software because of my phone backups and all. I uninstalled it for now, I might have to reinstall it when I need it.

Reply

Answer 6

3double8 Author

Level 1

8 points

Sep 23, 2014 3:12 AM in response to Linc Davis

All actions on my MBP were super slow all the time, even clicking was slow I'm surprised all the hair on my head is still intact. I cannot recall the exact time it developed this problem because at some point I used to install anything I deemed necessary cuz I had loads of disk space.

I never received any alerts or error messages. As a techie, I'm embarrassed to say that I have no backup of my data. I'll need a HDD turned into a time machine for this.

Reply

Answer 7

tbirdvet

Level 6

17,283 points

Sep 23, 2014 4:21 AM in response to 3double8

Sophos may be slowing things down. I removed that on mine and it became more responsive.

Reply