Winski

Q: Will iPhone 5 support WiFi calling?

Does the iPhone 5 running IOS 8 support WiFi calling?

iPhone 5, iOS 7.1.2, T-Mobile version

Posted on Sep 12, 2014 10:11 AM

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Q: Will iPhone 5 support WiFi calling?

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  • by akjeff,

    akjeff akjeff Sep 17, 2014 3:12 PM in response to Keylor
    Level 1 (13 points)
    Sep 17, 2014 3:12 PM in response to Keylor

    I originally had 17.0 but I got 17.1 earlier today.

  • by Keylor,

    Keylor Keylor Sep 17, 2014 3:13 PM in response to akjeff
    Level 1 (10 points)
    Sep 17, 2014 3:13 PM in response to akjeff

    17.1 here as well... but no WiFi calling options.. Hmmmmm

  • by akjeff,

    akjeff akjeff Sep 17, 2014 3:16 PM in response to Keylor
    Level 1 (13 points)
    Sep 17, 2014 3:16 PM in response to Keylor

    I'm not convinced this is a Carrier version issue. I think someone flipped the switch in the A1428 update turning the feature off. I'm curious if any of the users on Orange in the UK are having the same problem with the iPhone 5.

  • by Terry Otness,

    Terry Otness Terry Otness Sep 17, 2014 3:58 PM in response to iSpend
    Level 1 (25 points)
    Sep 17, 2014 3:58 PM in response to iSpend

    I'm using an iPhone 5 and was using the iPhone 5's term as the possessive, which may have been seen as the 4S.  Didn't understand that the iPhone 4 worked with this.  Has anyone experienced this with the 4S?

  • by nevadafrenchy,

    nevadafrenchy nevadafrenchy Sep 17, 2014 3:59 PM in response to iSpend
    Level 1 (0 points)
    Sep 17, 2014 3:59 PM in response to iSpend

    No. Just now got off video chat with a colleague after reading this thread. I have an iPhone 5 and he has an iPhone 5c. Both updated to iOS 8 at the same time, both have the carrier update. We went through the exact same process, together. Conclusion: his iPhone 5c has wifi calling available, my iPhone 5 does not.

    Reason: no clue.

  • by iSpend,

    iSpend iSpend Sep 17, 2014 4:31 PM in response to nevadafrenchy
    Level 1 (18 points)
    iPhone
    Sep 17, 2014 4:31 PM in response to nevadafrenchy

    nevadafrenchy wrote:

     

    No. Just now got off video chat with a colleague after reading this thread. I have an iPhone 5 and he has an iPhone 5c. Both updated to iOS 8 at the same time, both have the carrier update. We went through the exact same process, together. Conclusion: his iPhone 5c has wifi calling available, my iPhone 5 does not.

    Reason: no clue.

    I believe by now, this is pretty much evident that anything under the 5c; such as the 5, 4S, etc...Wi-Fi Calling will NOT be supported/upgraded by Apple.

  • by akjeff,

    akjeff akjeff Sep 17, 2014 5:04 PM in response to iSpend
    Level 1 (13 points)
    Sep 17, 2014 5:04 PM in response to iSpend

    There are lots of questions going on about this here at Apple and over at TMO. I wouldn't give up yet until we hear from one of those two parties.

  • by enadil,

    enadil enadil Sep 17, 2014 5:48 PM in response to Winski
    Level 1 (0 points)
    Sep 17, 2014 5:48 PM in response to Winski

    After hearing that some iPhone 5's have wifi calling enabled and some do not I have a theory. I believe that Apple is disabling wifi calling on certain models of iPhone 5's. I purchased my iPhone 5 unlocked before T-Mobile officially offered the iPhone. Apple probably classifies my iPhone as an AT&T iPhone 5 and thus has its wifi disabled. If I recall correctly, a new iPhone 5 model was released to better support T-Mobile's cellular bands as soon as they were announced as supporting it. In summary, the future is bleak.

  • by akjeff,

    akjeff akjeff Sep 17, 2014 5:51 PM in response to enadil
    Level 1 (13 points)
    Sep 17, 2014 5:51 PM in response to enadil

    My 5 was purchased straight from TMO and doesn't have WiFi calling enabled on iOS 8.

  • by Ranger375,

    Ranger375 Ranger375 Sep 17, 2014 8:58 PM in response to enadil
    Level 1 (5 points)
    Sep 17, 2014 8:58 PM in response to enadil

    The iPhone 5 does not have wifi calling. If you have a 5 and now have wifi calling, I want to talk to you and see what you are doing differently. As I said earlier, two different T-Mobile advance techs said a bulletin was put out (I was on the phone with the first guy when it was put out), that it will only be available for 5c,5s and above. The 5 is left out of the wifi calling feature of iOS 8. The carrier update was 17.1, and pushed to all iPhones to go with the iOS 8 update. My wife and I both have the iPhone 5 and got the carrier update along with iOS 8, and we don't have wifi calling, yet my son, who has the 5c, does have wife calling now.

     

    Again, this blindsided even T-Mobile, as they had been told the whole time leading up to the update that all iPhones that could get the iOS 8 update would have wifi calling. They were told that the 4s could have some problems and so when the public release comes out, it might not be included, but that 5 and up would get the wifi calling feature for sure. T-Mobile was scrambling this afternoon and basically are clueless why the 5 was not included, only had a bulletin from Apple saying it would not be. Even both techs agreed with me that it made no sense that the 5c had it and the 5 did not, since they are the same phone when it comes to the hardware. If the 5c can support wifi calling, then the 5 should also. As far as I know, there is nothing special about the plastic of the 5c that would make it more capable to handle wifi calling. Go figure.

  • by dustin.burleson,

    dustin.burleson dustin.burleson Sep 18, 2014 12:08 AM in response to Ranger375
    Level 1 (0 points)
    Sep 18, 2014 12:08 AM in response to Ranger375

    Yeah. I also talked to TMobile today. They were still under the impression at the time that I would be getting it on my 5. Looks like I'll be calling AppleCare tomorrow to talk to them. At least make them aware that this is a huge issue to customers.:/

  • by ssisman,

    ssisman ssisman Sep 18, 2014 5:55 AM in response to Ranger375
    Level 1 (0 points)
    Sep 18, 2014 5:55 AM in response to Ranger375

    Not TMobile's doing.  From IOS 8 User guide below;

     

    " Call over Wi-Fi. (Not available in all areas. iPhone 5c, iPhone 5s, or later.) To route calls over

    Wi-Fi, go to Settings > Phone, then turn on Wi-Fi Calling. On iPhone 6 and iPhone 6 Plus, if the

    Wi-Fi connection is lost, calls switch automatically to your carrier’s cellular network using VoLTE

    (Voice over LTE), if available. (VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes

    available.) On earlier models, a call is dropped if you lose the Wi-Fi connection. Contact your

    carrier for feature availability."

     

    Apple just ignored IPhone 5.

  • by iphoneneni,

    iphoneneni iphoneneni Sep 18, 2014 7:39 AM in response to Winski
    Level 1 (0 points)
    Sep 18, 2014 7:39 AM in response to Winski

    It is very disappointing to learn that iphone5 from Tmobile wont be supported with wifi calling. This was the only feature i was looking forward to. i paid of my phone and has very poor service at home. I hope apple reviews this and supports iphone5

  • by ssisman,

    ssisman ssisman Sep 18, 2014 10:12 AM in response to Winski
    Level 1 (0 points)
    Sep 18, 2014 10:12 AM in response to Winski

    This problem is not TMobile's doing.  From IOS 8 User guide below;

     

    " Call over Wi-Fi. (Not available in all areas. iPhone 5c, iPhone 5s, or later.) To route calls over

    Wi-Fi, go to Settings > Phone, then turn on Wi-Fi Calling. On iPhone 6 and iPhone 6 Plus, if the

    Wi-Fi connection is lost, calls switch automatically to your carrier’s cellular network using VoLTE

    (Voice over LTE), if available. (VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes

    available.) On earlier models, a call is dropped if you lose the Wi-Fi connection. Contact your

    carrier for feature availability."

     

    Apple just ignored iPhone 5. Apple needs to re-address this.

  • by pod_,

    pod_ pod_ Sep 18, 2014 12:08 PM in response to Winski
    Level 1 (0 points)
    Sep 18, 2014 12:08 PM in response to Winski

    As of right now, iPhone 5 A1428 with serial number ending in FH19 and T-Mobile US Carrier Update 17.1 running iOS 8 build 12A365 does not support Wi-Fi calling.



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