Spartacus1_3_3_7
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Q: (Help) How do I keep my macbook pro from disconnecting from wifi, OSX Mavericks

    My macbook pro, running on osx mavericks, disconnects from wifi for no reason. This happens often, but I can't find a solution. I have tried making a new location and deleting all my networks in the network preferences. I have also uncheck "wake for internet access" in the energy preferences. I have reseted my computer multiple times. Can someone solve my issue please?

MacBook Pro, OS X Mavericks (10.9.4), Macbook Pro 2009

Posted on Sep 12, 2014 6:58 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

Step 1

Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

Step 2

Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

Step 3

If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

Step 4

Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

Step 5

Reset the System Management Controller.

Step 6

Reset the PRAM.

Step 7

Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

Step 8

Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

Posted on Sep 12, 2014 7:14 PM

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Spartacus1_3_3_7

Q: (Help) How do I keep my macbook pro from disconnecting from wifi, OSX Mavericks

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  • Helpful answers

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Sep 12, 2014 7:14 PM in response to Spartacus1_3_3_7
    Level 10 (208,037 points)
    Applications
    Sep 12, 2014 7:14 PM in response to Spartacus1_3_3_7

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Step 2

    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

    Reset the System Management Controller.

    Step 6

    Reset the PRAM.

    Step 7

    Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    Step 8

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

  • by Spartacus1_3_3_7,

    Spartacus1_3_3_7 Spartacus1_3_3_7 Sep 13, 2014 5:40 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 13, 2014 5:40 PM in response to Linc Davis

    I have tried almost all of these steps except step 9 because, well I can't convince my parents to take me to apple.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 13, 2014 6:02 PM in response to Spartacus1_3_3_7
    Level 10 (208,037 points)
    Applications
    Sep 13, 2014 6:02 PM in response to Spartacus1_3_3_7

    That's not a problem I can solve. Good luck.

  • by Spartacus1_3_3_7,

    Spartacus1_3_3_7 Spartacus1_3_3_7 Sep 20, 2014 8:34 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 20, 2014 8:34 AM in response to Linc Davis

    I have found out I was using my 2 GHz Wi-Fi band instead of my 5 GHz. I have connected to my 5 GHz and I stopped get random wifi drops. Thank you for solving my issue.

  • by Spartacus1_3_3_7,

    Spartacus1_3_3_7 Spartacus1_3_3_7 Sep 21, 2014 9:11 AM in response to Spartacus1_3_3_7
    Level 1 (0 points)
    Sep 21, 2014 9:11 AM in response to Spartacus1_3_3_7

    Nevermind, my wifi dropped and when I tried to reconnect to my 5 GHz wifi, my mac said that it couldn't connect to it. Im still getting wifi drops.