printer not present when trying to connect even though drivers have been installed
printer not present when trying to connect even though drivers have been installed
imac, Mac OS X (10.6.4)
printer not present when trying to connect even though drivers have been installed
imac, Mac OS X (10.6.4)
Hi Marc,
If you are having issues with printing from your iMac I would suggest that you troubleshoot using the steps in this article -
Mac 101: Printing (Mac OS X v10.6)
http://support.apple.com/kb/HT3771
Specifically -
Troubleshooting steps you can use if there is an issue
- Ensure the printer is connected, has power, has ink / toner, paper, and no alerts on its built-in display.
- Network based printers should be on the same subnet; you shouldn't have to worry about this if your printer is on your home network.
- Use Software Update for the latest available updates.
- Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.
If the issue persists, try these additional steps:
- Reset the printing system (see below). Then, add the printer again.
- If the issue persists, reset the printing system again. Download and install your printer's drivers from here. Then, add the printer again.
- If the issue still persists, contact the printer vendor or visit their website for further assistance.
Thanks for using Apple Support Communities.
Best,
Brett L
printer not present when trying to connect even though drivers have been installed