marc R. Sherland
Level 1 (0 points)

Q: printer not present when trying to connect even though drivers have been installed

printer not present when trying to connect even though drivers have been installed

imac, Mac OS X (10.6.4)

Posted on Sep 12, 2014 11:08 PM

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marc R. Sherland

Q: printer not present when trying to connect even though drivers have been installed

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  • by Brett L,

    Brett L Brett L Sep 15, 2014 12:30 PM in response to marc R. Sherland
    Community Specialists
    Sep 15, 2014 12:30 PM in response to marc R. Sherland

    Hi Marc,

     

    If you are having issues with printing from your iMac I would suggest that you troubleshoot using the steps in this article -

     

    Mac 101: Printing (Mac OS X v10.6)

    http://support.apple.com/kb/HT3771

     

    Specifically -

    Troubleshooting steps you can use if there is an issue

    1. Ensure the printer is connected, has power, has ink / toner, paper, and no alerts on its built-in display.
    2. Network based printers should be on the same subnet; you shouldn't have to worry about this if your printer is on your home network.
    3. Use Software Update for the latest available updates.
    4. Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.

    If the issue persists, try these additional steps:

    1. Reset the printing system (see below). Then, add the printer again.
    2. If the issue persists, reset the printing system again.  Download and install your printer's drivers from here. Then, add the printer again.
    3. If the issue still persists, contact the printer vendor or visit their website for further assistance.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L