vishnukamat
Level 1 (0 points)

Q: AirPrint - error printer not found

I have a deskjet 3515 ink advantage printer connected to my home wifi. I am trying to print using the AirPrint but I get the msg printer not found. I have tried all possible solutions but I still get the same msg. Pls help how to solve this issue.

iPad, iOS 7.1.2

Posted on Sep 15, 2014 11:59 AM

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vishnukamat

Q: AirPrint - error printer not found

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  • by Brett L,

    Brett L Brett L Sep 15, 2014 12:03 PM in response to vishnukamat
    Community Specialists
    Sep 15, 2014 12:03 PM in response to vishnukamat

    Hi vishnukamat,

     

    If you have issues using an AirPrint printer from your iPad, I would suggest that you troubleshoot using the steps in this article -

     

    About AirPrint

    http://support.apple.com/kb/HT4356

     

    Specifically -

     

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
    4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by Skydiver119,

    Skydiver119 Skydiver119 Sep 15, 2014 1:04 PM in response to vishnukamat
    Level 7 (28,500 points)
    iPad
    Sep 15, 2014 1:04 PM in response to vishnukamat

    This could be a longshot because mine is an epson printer, but I experienced the same thing. It's an airprint model but neither my ipad or iPod were seeing it.


    Do you  have a computer that your normally print from? In my case, I have a laptop that I print to wirelessly. Once I uninstalled and reinstalled the printer software on my laptop it started to work with my ipad an iPod as well.

     

    If the other troubleshooting doesn't work you could always try that.