6th gen ipod nano has white screen and won't go into disc mode

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6th gen ipod nano has white screen and won't go into disc mode

My ipod nano has a white screen - it will play music, and it is recognized by itunes. It won't enter disc mode. I can't seem to find any other helpful steps to follow online other than put it into disc mode and restore it via itunes. When I attempt to put it into disc mode holding power/Vol down together the screen will turn back, but when I then hold down Vol down/Vol up together while the screen is dark it just goes back to white screen. I did plug it into the computer and restore it via itunes, and the screen is still white. Any ideas? Thanks!

iPod nano

Posted on Sep 13, 2014 3:09 PM

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Answer 1

Brett L

Community Specialist

Sep 15, 2014 7:01 AM in response to LizS5

Hi LizS5,

It sounds as if you have already done much of the troubleshooting suggested in this article, but I would suggest you work through it in order to get your iPod nano back up and running -

iPod nano (6th generation): Hardware troubleshooting

http://support.apple.com/kb/TS3474

Specifically -

Try putting the iPod into disk mode:

Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).

When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.

While the device is in disk mode, sync it to iTunes and try to restore.

And if the issue is not resolved -

My issue is still not resolved. What do I do next?

For information on servicing your iPod, go to the iPod Service FAQ

Thanks for using Apple Support Communities.

Best,

Brett L

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