HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touchQ: iPhone 5 crashed (blank screen recovery mode) the first time a week ago and did it twice today. What can I do to repair/prevent th ... iPhone 5 crashed (blank screen recovery mode) the first time a week ago and did it twice today. What can I do to repair/prevent this? more
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Helpful answers
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Sep 16, 2014 8:48 AM in response to jvinsonhalerby Brett L,Hi jvinsonhaler,
If you are having issues with your iPhone going into recovery mode, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT41
Thanks for using Apple Support Communities.
Best,
Brett L
