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User profile for user: LEDENTU Loïc
LEDENTU Loïc Author
User level: Level 1
0 points

error message when I am opening itunes: Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread

Hello


When I am opening itunes (11.4) I have this message:

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread


When I am opening it with an other account on the same computer it is OK.

I tried to delete all the files in my library --> NOK

Using disk utility I repaired the disk permission (permission de disque in french) --> NOK


Please help.

MacBook, Mac OS X (10.6.8)

Posted on Sep 14, 2014 1:14 AM

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10 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Sep 14, 2014 8:10 AM in response to LEDENTU Loïc

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Reply
User profile for user: LEDENTU Loïc
LEDENTU Loïc Author
User level: Level 1
0 points

Sep 14, 2014 10:05 AM in response to Linc Davis

Thanks for the answer. I am sorry but I am french and the menus are in french so it is not easy to follow you.

Anyway, I think I anderstood a few:

I think this is what you need to help me:


14/09/14 09:34:09 [0x0-0x1f01f].com.apple.iTunes[336] iTunes(336,0xa03a3540) malloc: *** error for object 0x17404780: pointer being freed was not allocated


Hope you can help me.

Reply
User profile for user: LEDENTU Loïc
LEDENTU Loïc Author
User level: Level 1
0 points

Sep 14, 2014 10:30 PM in response to Linc Davis

step 2


Process: iTunes [336]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.4 (11.4)
Build Info: iTunes-1140011004000018~1
Code Type: X86 (Native)

Parent Process: launchd [214]


Date/Time: 2014-09-14 09:34:09.900 +0200
OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6


Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread


Application Specific Information:

abort() called


Thread 0 Crashed: iTunes main Dispatch queue: com.apple.main-thread

0 libSystem.B.dylib 0x9273bc5a __kill + 10
1 libSystem.B.dylib 0x9273bc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x927ce5a5 raise + 26
3 libSystem.B.dylib 0x927e46e4 abort + 93
4 libSystem.B.dylib 0x926e1575 free + 129

5 ...ple.CoreServices.CarbonCore 0x93e6c01d DisposePtr + 37

6 com.apple.DesktopVideoOut 0x178eb6cb DVOClose + 161

7 ...ple.CoreServices.CarbonCore 0x93eb6dcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54

8 com.apple.DesktopVideoOut 0x178eb2e4 DVOComponentDispatch + 98

9 ...ple.CoreServices.CarbonCore 0x93eaf51f CallComponentDispatch + 29

10 ...ple.CoreServices.CarbonCore 0x93eaf8a8 CallComponentClose + 43

11 ...ple.CoreServices.CarbonCore 0x93eaf7d1 CloseComponentInternal(ComponentInstanceRecord*) + 101

12 ...ple.CoreServices.CarbonCore 0x93eaf752 CloseComponent + 46

13 ...ple.CoreServices.CarbonCore 0x93ead814 OpenAComponent + 493

14 ...ple.CoreServices.CarbonCore 0x93eb3149 OpenComponent + 24

15 ...ple.CoreServices.CarbonCore 0x93eaf5cc CallComponent + 171

16 ...ple.CoreServices.CarbonCore 0x93eaf51f CallComponentDispatch + 29

17 ...ple.CoreServices.CarbonCore 0x93f3de15 CallComponentVersion + 37

18 ...ple.CoreServices.CarbonCore 0x93ede440 getComponentVersion(RegisteredComponent*) + 213

19 ...ple.CoreServices.CarbonCore 0x93ea7ede DestroyOlder(RegisteredComponent*, long) + 126

20 ...ple.CoreServices.CarbonCore 0x93ea79bc RegisterComponentResourcePtr + 709

21 ...ple.CoreServices.CarbonCore 0x93ea6fa1 registerSystemComponents + 244

22 ...ple.CoreServices.CarbonCore 0x93ea6dd1 FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 86

23 ...ple.CoreServices.CarbonCore 0x93ea6d64 FindNextComponent + 61

24 com.apple.QuickTime 0x95e7defd EnterMovies_priv + 411
25 com.apple.QuickTime 0x95e7da3a EnterMovies + 16
26 com.apple.iTunes 0x00c304c3 0x1000 + 12776643
27 com.apple.iTunes 0x007472f6 0x1000 + 7627510
28 com.apple.iTunes 0x00743f9f 0x1000 + 7614367
29 com.apple.iTunes 0x007463ab 0x1000 + 7623595
30 com.apple.iTunes 0x0074634c 0x1000 + 7623500
31 com.apple.Foundation 0x90c9ddb3 _nsnote_callback + 176
32 com.apple.CoreFoundation 0x9a916763 __CFXNotificationPost + 947
33 com.apple.CoreFoundation 0x9a91616a _CFXNotificationPostNotification + 186
34 com.apple.Foundation 0x90c92c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
35 com.apple.Foundation 0x90ca005d -[NSNotificationCenter postNotificationName:object:] + 56
36 com.apple.AppKit 0x99f66511 -[NSApplication finishLaunching] + 493
37 com.apple.AppKit 0x99f65f0d -[NSApplication run] + 79
38 com.apple.iTunes 0x00934834 0x1000 + 9648180
39 com.apple.iTunes 0x002eee29 0x1000 + 3071529


Thread 1: Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x92701382 kevent + 10
1 libSystem.B.dylib 0x92701a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92700f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x92700cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92700781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x927005c6 start_wqthread + 30


Thread 2:

0 libSystem.B.dylib 0x92700412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x927009a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x927005c6 start_wqthread + 30


Thread 3:

0 com.apple.CoreFP 0x15858fc0 X46O5IeS + 6500448
1 com.apple.CoreFP 0x15ae4fe6 fdjkDSAFjklaf2s + 1258054
2 com.apple.CoreFP 0x15255560 X46O5IeS + 194048
3 com.apple.CoreFP 0x159b33f7 fdjkDSAFjklaf2s + 5719
4 com.apple.CoreFP 0x15cd599a WIn9UJ86JKdV4dM + 106
5 com.apple.iTunes 0x00f27d04 0x1000 + 15887620
6 com.apple.iTunes 0x00f1a718 0x1000 + 15832856
7 com.apple.iTunes 0x00f20970 0x1000 + 15858032
8 com.apple.iTunes 0x00f0a379 0x1000 + 15766393
9 com.apple.iTunes 0x00f52b5c 0x1000 + 16063324
10 com.apple.iTunes 0x00400298 0x1000 + 4190872
11 com.apple.iTunes 0x000058ad 0x1000 + 18605
12 libSystem.B.dylib 0x92708259 _pthread_start + 345
13 libSystem.B.dylib 0x927080de thread_start + 34


Thread 4: CFRunLoopThread

0 libSystem.B.dylib 0x926daafa mach_msg_trap + 10
1 libSystem.B.dylib 0x926db267 mach_msg + 68
2 com.apple.CoreFoundation 0x9a8f82df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9a8f73c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9a8fd304 CFRunLoopRun + 84
5 com.apple.iTunes 0x000121e2 0x1000 + 70114
6 com.apple.iTunes 0x000058ad 0x1000 + 18605
7 libSystem.B.dylib 0x92708259 _pthread_start + 345
8 libSystem.B.dylib 0x927080de thread_start + 34


Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x927e4693 ecx: 0xbfffef0c edx: 0x9273bc5a

edi: 0x02b3d000 esi: 0x00000002 ebp: 0xbfffef28 esp: 0xbfffef0c

ss: 0x0000001f efl: 0x00000282 eip: 0x9273bc5a cs: 0x00000007

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

cr2: 0x927ce58b


Binary Images:

0x1000 - 0x1708ffb com.apple.iTunes 11.4 (11.4) <3024174F-E7F0-3657-BCCF-9EBEB3BBF7B5> /Applications/iTunes.app/Contents/MacOS/iTunes

0x19f3000 - 0x1a73ff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <1D752EE8-1B5B-3CED-B4C7-9DB030D93139> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater

0x1ade000 - 0x1b03ff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF

0x1b2b000 - 0x1e2cfe3 com.apple.iad.iAdCore 1.0 (1) <5421CDD6-B523-3650-A779-7E8F9A458091> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re

0x1ef0000 - 0x1ef5ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod

0x1efb000 - 0x21d7fe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib

0x21ff000 - 0x2232fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib

0x2241000 - 0x230bfe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib

0x2325000 - 0x2367fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib

0x236e000 - 0x23b3ff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia

0x23d2000 - 0x273dff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox

0x27a2000 - 0x2ae2feb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox

0x2b5c000 - 0x2b68ff7 +com.rogueamoeba.audio_hijack_server.hermes 2.2.5 (2.2.5) <CD6C7A74-BA03-F3A7-0D1E-460E6A043024> /usr/local/hermes/modules/Instant Hijack Server.hermesmodule/Contents/MacOS/Instant Hijack Server

0x1519e000 - 0x15e3cfe0 com.apple.CoreFP 2.6.16 (2.6.16) <B8744DFB-F0AE-3DD9-8546-D28B49D38B4B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP

0x178ea000 - 0x179a7fe2 com.apple.DesktopVideoOut 1.2.7 (1.2.7) <54E0C747-1169-FB4A-2CB4-9EA9BD5398F8> /Users/loic/Library/QuickTime/DesktopVideoOut.component/Contents/MacOS/DesktopV ideoOut

0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

0x90003000 - 0x90085ffb SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x90086000 - 0x900dcff7 com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime

0x900dd000 - 0x901bdfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x901be000 - 0x901e5ff7 com.apple.quartzfilters 1.6.0 (1.6.0) <879A3B93-87A6-88FE-305D-DF1EAED04756> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

0x901e6000 - 0x9020aff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x9020b000 - 0x902d6fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x902d7000 - 0x90311ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A6C207E3-7B42-926D-9C93-BE3F50B92496> /usr/lib/libcups.2.dylib

0x90312000 - 0x9036fff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x90370000 - 0x9038efe7 libPng.dylib ??? (???) <6C0B95D7-9634-E044-0B79-F1DD56961C33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9038f000 - 0x903dfff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

0x903ec000 - 0x903edff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9040d000 - 0x9046efe7 com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText

0x9046f000 - 0x9056ffe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib

0x90570000 - 0x9058fff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x906c8000 - 0x90781fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

0x90784000 - 0x90788ff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x90789000 - 0x90a36fff com.apple.JavaScriptCore 6534.59 (6534.59.11) <7F623AA5-A11B-4C26-D2FD-EB5B9DE73F85> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x90aee000 - 0x90afcfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib

0x90afd000 - 0x90b3aff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia

0x90b3b000 - 0x90b53ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x90b54000 - 0x90bf1fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x90c61000 - 0x90c87ffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x90c88000 - 0x90ef9fef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x90efb000 - 0x90f23ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib

0x90f2f000 - 0x90f36ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x90f37000 - 0x90f68ff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x90f69000 - 0x90f8afe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x90f90000 - 0x90f96fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x90f97000 - 0x90fdaff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x90ff5000 - 0x9111efe7 com.apple.WebKit 6534.59 (6534.59.10) <73348DE8-9C7D-3BD9-8E9D-86E5BE67B1D1> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x9111f000 - 0x9124cffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x

0x9124d000 - 0x91291ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x91292000 - 0x912e2fe7 libTIFF.dylib ??? (???) <AB182CEC-188A-F2BC-21E1-0059FD3B2598> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x91461000 - 0x91475fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

0x91548000 - 0x91551ff7 com.apple.corelocation 12.3 (12.3) <11640844-4B96-4B4D-0419-B7845C4A40FF> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

0x91552000 - 0x91558fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

0x91567000 - 0x915abfe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

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0x9a840000 - 0x9a8bafff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x9a8bb000 - 0x9aa36fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x9aad8000 - 0x9ab85fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

0x9ab9f000 - 0x9abecfeb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver

0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Sep 15, 2014 6:25 AM in response to LEDENTU Loïc

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/Quicktime/DesktopVideoOut.component

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Log out or restart the computer and empty the Trash. Test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Reply
User profile for user: minklx
minklx
User level: Level 1
0 points

Feb 4, 2016 9:41 PM in response to Linc Davis

2/4/16 11:19:52.099 PM WindowServer[226]: disable_update_timeout: UI updates were forcibly disabled by application "iTunes" for over 1.00 seconds. Server has re-enabled them.

2/4/16 11:19:52.657 PM WindowServer[226]: common_reenable_update: UI updates were finally reenabled by application "iTunes" after 1.56 seconds [0.64fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

2/4/16 11:20:23.026 PM iTunes[3959]: ApplePushService: APSConnection being used without a delegate queue

2/4/16 11:20:25.273 PM com.apple.xpc.launchd[1]: (com.apple.iTunes.52832[3959]) Service exited due to signal: Abort trap: 6

2/4/16 11:20:30.264 PM ReportCrash[3968]: Saved crash report for iTunes[3959] version 12.3.2 (12.3.2.35) to /Users/xxxxxxxxx/Library/Logs/DiagnosticReports/iTunes_2016-02-04-232030_xxxxx- MacBook-Pro.crash

2/4/16 11:20:30.277 PM ReportCrash[3968]: Removing excessive log: file:///Users/xxxxxxxxx/Library/Logs/DiagnosticReports/iTunes_2016-02-04-184550 _xxxx-MacBook-Pro.crash

2/4/16 11:21:21.098 PM pkd[361]: UNINSTALLED:com.apple.iTunes.today.TodayExtension com.apple.iTunes.today.TodayExtension(12.3.2) 23C66320-C81C-497D-9BA7-9F6002E0F052 /Applications/iTunes.app/Contents/PlugIns/TodayExtension.appex

2/4/16 11:24:32.589 PM pkd[361]: UNINSTALLED:com.apple.iTunes.today.TodayExtension com.apple.iTunes.today.TodayExtension(12.3.2) 23C66320-C81C-497D-9BA7-9F6002E0F052 /Applications/iTunes.app/Contents/PlugIns/TodayExtension.appex

2/4/16 11:49:32.722 PM iTunes[5447]: ApplePushService: APSConnection being used without a delegate queue

2/4/16 11:49:57.440 PM iTunes[5447]: *** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive (0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0)

2/4/16 11:49:57.441 PM iTunes[5447]: (

0 CoreFoundation 0x00007fff86540ae2 __exceptionPreprocess + 178

1 libobjc.A.dylib 0x00007fff8a86573c objc_exception_throw + 48

2 CoreFoundation 0x00007fff8654098d +[NSException raise:format:] + 205

3 Foundation 0x00007fff9367f6a7 -[NSKeyedUnarchiver initForReadingWithData:] + 3525

4 QuartzComposer 0x00007fff9a52ea7b -[QCCompositionRepository _readCacheFile] + 99

5 QuartzComposer 0x00007fff9a52e866 -[QCCompositionRepository _loadAllCompositions] + 54

6 QuartzComposer 0x00007fff9a52db48 -[QCCompositionRepository initWithOptions:] + 789

7 QuartzComposer 0x00007fff9a52d76c +[QCCompositionRepository sharedCompositionRepositoryWithOptions:] + 92

8 Quartz Composer Visualizer 0x00000001142e8ef3 QCITGetVisualOptions + 1459

9 Quartz Composer Visualizer 0x00000001142e86f2 QCITRegisterVisualPlugin + 258

10 Quartz Composer Visualizer 0x00000001142e85e0 iTunesPluginMainMachO + 32

11 iTunes 0x000000010bc04dc1 iTunes + 12398017

12 iTunes 0x000000010bc06de7 iTunes + 12406247

13 iTunes 0x000000010bc072a6 iTunes + 12407462

14 iTunes 0x000000010bc07333 iTunes + 12407603

15 iTunes 0x000000010b478bb0 iTunes + 4484016

16 iTunes 0x000000010b4728fd iTunes + 4458749

17 iTunes 0x000000010b64d554 iTunes + 6403412

18 iTunes 0x000000010b64ff23 iTunes + 6414115

19 CoreFoundation 0x00007fff864fa70c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

20 CoreFoundation 0x00007fff864fa67f ___CFXRegistrationPost_block_invoke + 63

21 CoreFoundation 0x00007fff864f9d47 _CFXRegistrationPost + 407

22 CoreFoundation 0x00007fff864f9ab2 ___CFXNotificationPost_block_invoke + 50

23 CoreFoundation 0x00007fff864f3d42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

24 CoreFoundation 0x00007fff863e2145 _CFXNotificationPost + 693

25 Foundation 0x00007fff93675921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

26 AppKit 0x00007fff9697c65d -[NSApplication _postDidFinishNotification] + 297

27 AppKit 0x00007fff9697c3d3 -[NSApplication _sendFinishLaunchingNotification] + 203

28 AppKit 0x00007fff96973661 _DPSNextEvent + 2462

29 AppKit 0x00007fff96d3f943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

30 AppKit 0x00007fff96968fc8 -[NSApplication run] + 682

31 iTunes 0x000000010b8b5e01 iTunes + 8928769

32 libdyld.dylib 0x00007fff97b2a5ad start + 1

33 ??? 0x0000000000000001 0x0 + 1

Reply
User profile for user: minklx
minklx
User level: Level 1
0 points

Feb 4, 2016 9:52 PM in response to Linc Davis

Process: iTunes [5238]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Build Info: iTunes-1200012003002035~2

Responsible: iTunes [5238]

Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread

10 Quartz Composer Visualizer 0x0000000114e50455 iTunesPluginMainMachO + 32

11 iTunes 0x000000010ba11dc1 iTunes + 12398017

12 iTunes 0x000000010ba13de7 iTunes + 12406247

13 iTunes 0x000000010ba142a6 iTunes + 12407462

14 iTunes 0x000000010ba14333 iTunes + 12407603

15 iTunes 0x000000010b285bb0 iTunes + 4484016

16 iTunes 0x000000010b27f8fd iTunes + 4458749

17 iTunes 0x000000010b45a554 iTunes + 6403412

18 iTunes 0x000000010b45cf23 iTunes + 6414115

27 iTunes 0x000000010b6c2e01 iTunes + 8928769

Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread

2 com.apple.iTunes 0x000000010b45cf57 0x10ae3f000 + 6414167

11 com.apple.iTunes 0x000000010b6c2e01 0x10ae3f000 + 8928769

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

1 com.apple.iTunes 0x000000010b001749 0x10ae3f000 + 1845065

2 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010b154dbc 0x10ae3f000 + 3235260

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010bbfd7de 0x10ae3f000 + 14411742

5 com.apple.iTunes 0x000000010b8a79c1 0x10ae3f000 + 10914241

6 com.apple.iTunes 0x000000010b89fe32 0x10ae3f000 + 10882610

7 com.apple.iTunes 0x000000010b8b4adc 0x10ae3f000 + 10967772

8 com.apple.iTunes 0x000000010b8bdedb 0x10ae3f000 + 11005659

9 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

10 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010b89e84d 0x10ae3f000 + 10877005

5 com.apple.iTunes 0x000000010b89d88b 0x10ae3f000 + 10872971

6 com.apple.iTunes 0x000000010b89f1c9 0x10ae3f000 + 10879433

7 com.apple.iTunes 0x000000010b89fa26 0x10ae3f000 + 10881574

8 com.apple.iTunes 0x000000010b8b2b56 0x10ae3f000 + 10959702

9 com.apple.iTunes 0x000000010b8bdedb 0x10ae3f000 + 11005659

10 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

11 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010bbfd7de 0x10ae3f000 + 14411742

5 com.apple.iTunes 0x000000010b832bff 0x10ae3f000 + 10435583

6 com.apple.iTunes 0x000000010b830096 0x10ae3f000 + 10424470

7 com.apple.iTunes 0x000000010b83031a 0x10ae3f000 + 10425114

8 com.apple.iTunes 0x000000010b3efaa4 0x10ae3f000 + 5966500

9 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

10 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010b89e84d 0x10ae3f000 + 10877005

5 com.apple.iTunes 0x000000010b89d88b 0x10ae3f000 + 10872971

6 com.apple.iTunes 0x000000010b89efdc 0x10ae3f000 + 10878940

7 com.apple.iTunes 0x000000010b8aac43 0x10ae3f000 + 10927171

8 com.apple.iTunes 0x000000010b8bdedb 0x10ae3f000 + 11005659

9 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

10 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010bbfd7de 0x10ae3f000 + 14411742

5 com.apple.iTunes 0x000000010b3959a8 0x10ae3f000 + 5597608

6 com.apple.iTunes 0x000000010b3931b3 0x10ae3f000 + 5587379

7 com.apple.iTunes 0x000000010b2f6677 0x10ae3f000 + 4945527

8 com.apple.iTunes 0x000000010b2f6c0b 0x10ae3f000 + 4946955

9 com.apple.iTunes 0x000000010b2f602f 0x10ae3f000 + 4943919

10 com.apple.iTunes 0x000000010b2f5302 0x10ae3f000 + 4940546

11 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

12 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

1 com.apple.iTunes 0x000000010bbfd4e6 0x10ae3f000 + 14410982

2 com.apple.iTunes 0x000000010bd32fb9 0x10ae3f000 + 15679417

3 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b518715 0x10ae3f000 + 7182101

3 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

1 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

1 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

1 com.apple.iTunes 0x000000010bbfdbb4 0x10ae3f000 + 14412724

2 com.apple.iTunes 0x000000010bbfd950 0x10ae3f000 + 14412112

3 com.apple.iTunes 0x000000010bbfd07b 0x10ae3f000 + 14409851

4 com.apple.iTunes 0x000000010bc3ffb7 0x10ae3f000 + 14684087

5 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

8 com.apple.iTunes 0x000000010b832dbb 0x10ae3f000 + 10436027

9 com.apple.iTunes 0x000000010b834e9b 0x10ae3f000 + 10444443

10 com.apple.iTunes 0x000000010bc40064 0x10ae3f000 + 14684260

11 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

2 com.apple.iTunes 0x000000010b51822e 0x10ae3f000 + 7180846

3 com.apple.iTunes 0x000000010b517f79 0x10ae3f000 + 7180153

4 com.apple.iTunes 0x000000010b89e84d 0x10ae3f000 + 10877005

5 com.apple.iTunes 0x000000010b8b35cf 0x10ae3f000 + 10962383

6 com.apple.iTunes 0x000000010b8bdedb 0x10ae3f000 + 11005659

7 com.apple.iTunes 0x000000010b518770 0x10ae3f000 + 7182192

8 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010b395c3e 0x10ae3f000 + 5598270

7 com.apple.iTunes 0x000000010b395c8a 0x10ae3f000 + 5598346

8 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

6 com.apple.iTunes 0x000000010bc4033e 0x10ae3f000 + 14684990

7 com.apple.iTunes 0x000000010bc40ba8 0x10ae3f000 + 14687144

0x10ae3f000 - 0x10c7b8fe7 com.apple.iTunes (12.3.2 - 12.3.2.35) <4B4D9F35-1EDD-3EEA-B5B8-7689443A666B> /Applications/iTunes.app/Contents/MacOS/iTunes

0x10cc34000 - 0x10ce31fff com.apple.iad.iAdCore (1.0 - 1) <B356F584-2999-381D-8635-7A457CD29085> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re

0x10cf5f000 - 0x10cfe3ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <058CC454-B482-3B72-BC4C-1B6E049F14A3> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater

0x10d071000 - 0x10d232fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) <EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib

0x10d249000 - 0x10d26dfff +libgnsdk_link.3.06.1.dylib (3.6.1) <C17F4C03-380C-3893-80B2-0A3213683CFA> /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib

0x10d27a000 - 0x10d3d2ff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) <F71695A1-CB46-372F-A8DE-2EFCD9A06767> /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib

0x10d496000 - 0x10d4e2ff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) <2D7CA505-0F66-3528-AE7C-719B58B827F9> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib

0x10d57a000 - 0x10d5c5fff +libgnsdk_submit.3.06.1.dylib (3.6.1) <D302DD68-8BB0-3FA1-8C16-75D4C08EABC2> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylib

0x114e4f000 - 0x114e53ff7 com.apple.QuartzComposer.iTunesPlugIn (1.6 - 18) <1A64E23A-940E-35E5-9706-5415A0FF9607> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer

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User profile for user: minklx
minklx
User level: Level 1
0 points

Feb 4, 2016 10:28 PM in response to Linc Davis

Hi Link, can you please help me with my iTunes issue????


I couldn't open iTunes two days ago; I was wanting to back up my iPhone. I have no clue why it wouldn't open.... I thought I should do an update but as you can see (I hope) it only got worse from there. I tried to follow previous instructions for what seems to be a similar issue.


Thanks,

Mary (minklx)

Reply

error message when I am opening itunes: Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread

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