App store

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App store

Whenever I open the App Store, it says "Can't connect to the app store." I'm on a 4-bar, secure, working WiFi connection.

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 14, 2014 5:27 AM

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Answer 1

braden85

Community Specialist

Sep 16, 2014 7:54 AM in response to hermesxc9

Hi hermesxc9,

I have an article for you with some troubleshooting steps that will help you address this issue:

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

Thanks for coming to the Apple Support Communities!

Regards,

Braden

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Answer 2

hermesxc9 Author

Level 1

0 points

Sep 16, 2014 4:55 PM in response to braden85

The article lists a bunch of possible error messages. I didn't get an error message, there was just a blank interface in iTunes. It also says to check for software updates. I can't because I can't use the App Store. I also can't update Safari or iTunes themselves. My firewall is off. However, when I follow a link to solving problems with keychains and follow the instructions, Keychain First Aid says this:

Error: /System/Library/Keychains/SystemRootCertificates.keychain could not be found. Without it, many applications will be unable to establish secure network connections.

Unable to restore /System/Library/Keychains/SystemRootCertificates.keychain. You will need to manually copy it from another machine, or reinstall the system software.

Warning: some problems were not fixed

Repair failed

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