hermesxc9
Level 1 (0 points)

Q: App store

Whenever I open the App Store, it says "Can't connect to the app store." I'm on a 4-bar, secure, working WiFi connection.

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 14, 2014 5:27 AM

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hermesxc9

Q: App store

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  • by braden85,

    braden85 braden85 Sep 16, 2014 7:54 AM in response to hermesxc9
    Community Specialists
    Sep 16, 2014 7:54 AM in response to hermesxc9

    Hi hermesxc9,

     

    I have an article for you with some troubleshooting steps that will help you address this issue:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    Thanks for coming to the Apple Support Communities!

     

    Regards,

    Braden

  • by hermesxc9,

    hermesxc9 hermesxc9 Sep 16, 2014 4:55 PM in response to braden85
    Level 1 (0 points)
    Sep 16, 2014 4:55 PM in response to braden85

    The article lists a bunch of possible error messages. I didn't get an error message, there was just a blank interface in iTunes. It also says to check for software updates. I can't because I can't use the App Store. I also can't update Safari or iTunes themselves. My firewall is off. However, when I follow a link to solving problems with keychains and follow the instructions, Keychain First Aid says this:

    Error: /System/Library/Keychains/SystemRootCertificates.keychain could not be found. Without it, many applications will be unable to establish secure network connections.

    Unable to restore /System/Library/Keychains/SystemRootCertificates.keychain. You will need to manually copy it from another machine, or reinstall the system software.

    Warning: some problems were not fixed

    Repair failed

  • by braden85,

    braden85 braden85 Sep 17, 2014 1:52 PM in response to hermesxc9
    Community Specialists
    Sep 17, 2014 1:52 PM in response to hermesxc9

    Hi hermesxc9,

     

    For further troubleshooting of this issue, you may need to reset your Keychain using the information in this article:

     

    Resetting your keychain in Mac OS X

    http://support.apple.com/kb/TS1544

     

    Take care, and thanks for visiting the Apple Support Communities.

     

    Cheers,

    Braden