Q: when trying to sync iPhone it says starting sync then changes to canceling sync?

for the past couple days its done this. my computer is a macbook pro 13 inch with retina and i have an iPhone 5. if anyone could help me id appreciate it.

iPhone 5, iOS 6.1.3

Posted on Sep 14, 2014 9:45 AM

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Q: when trying to sync iPhone it says starting sync then changes to canceling sync?

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by Nubz N.,

Nubz N. Sep 16, 2014 9:37 AM in response to cheer4lifelil
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Sep 16, 2014 9:37 AM in response to cheer4lifelil

Hi cheer4lifelil,

Although the cancel message is not specifically mentioned here, see if the steps in this article help.

iTunes: Resolve USB-related alerts
http://support.apple.com/kb/TS5254

It may be a connection issue where iTunes cancels the sync.

Best regards,
Nubz
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by josuevallejos,

josuevallejos Sep 16, 2014 10:22 AM in response to cheer4lifelil
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Sep 16, 2014 10:22 AM in response to cheer4lifelil

Have you install the latest iTunes version, if you have an old iTunes version, this may be causing this issue.
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Q: when trying to sync iPhone it says starting sync then changes to canceling sync?

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by Nubz N.,

by josuevallejos,

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