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Why can't I watch videos from Apple's website on my PC?

I've been trying to watch videos about the new iPhone but every time I try to watch the video, my PC tells me that Quicktime Streaming has crashed and I get no audio or visuals. I'm using a Windows 8.1 PC with updated QuickTime and iTunes installed. Anything would be useful.

Posted on Sep 14, 2014 1:11 PM

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1 reply

Sep 16, 2014 6:27 AM in response to APstout

Hi APstout,


Welcome to the Apple Support Communities!


There are a couple of different resources that you may need to look over in this situation. The first article linked below has information for troubleshooting QuickTime for Windows.


QuickTime: Windows troubleshooting tips

http://support.apple.com/kb/TA44469


If you work through the troubleshooting above and still have playback issues, it may be necessary to completely remove iTunes and all of its components and install fresh.


Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

http://support.apple.com/kb/HT1923


Have a great day,

Joe

Why can't I watch videos from Apple's website on my PC?

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