Q: Suddenly I cannot login to FaceTime or IMessage

For whatever reason I have not been able to sign on to either FaceTime or iMessage for the past three days. When attempting to verify it just "spins" and receive Customer Code: 3803-6417-2067 on iMessage. Have tweeted Apple Customer Support but have not received a reply. It appears I am not the only one who's experienced this issue in this timeframe. No changes have been made to my IMac.

Posted on Sep 14, 2014 2:07 PM

I have this question too

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by Jason L,

Jason L Sep 16, 2014 8:41 AM in response to DGP715
Community Specialists

Sep 16, 2014 8:41 AM in response to DGP715

Hi DGP715,

Welcome to Apple Support Communities.

It sounds like you're running into an issue when attempting to sign in to FaceTime and iMessage. The article below provides a lot of great troubleshooting suggestions that will likely resolve the issue that you've described.

FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970

I hope this helps.
-Jason
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by bernhardfromaltena,

bernhardfromaltena Sep 24, 2014 7:01 AM in response to DGP715
Level 1 (5 points)

Sep 24, 2014 7:01 AM in response to DGP715

The only solution is to try to log on to iMessage - where you will get an error code and a number with which you can call Apple who will then unlock your ID.
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Q: Suddenly I cannot login to FaceTime or IMessage

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by Jason L,

by bernhardfromaltena,

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