monicapimiento27

Q: I have problems with my trackpad, since i change to  10.9.4

Since i upload to 10.9.4 my trackpad does not work, i repair the permissions of the disk, but it does not solve anything. I need help!

MacBook (13-inch Mid 2010), OS X Mavericks (10.9.4)

Posted on Sep 14, 2014 6:50 PM

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Q: I have problems with my trackpad, since i change to  10.9.4

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Sep 14, 2014 8:11 PM in response to monicapimiento27
    Level 10 (208,037 points)
    Applications
    Sep 14, 2014 8:11 PM in response to monicapimiento27

    In what way does it fail to work?

  • by monicapimiento27,

    monicapimiento27 monicapimiento27 Sep 14, 2014 8:30 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 14, 2014 8:30 PM in response to Linc Davis

    It does not work, it moves like crazy, i can not control it. jump every second, and make all the functions work bad. Or sometimes it just does not move. He dissapears.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 14, 2014 8:35 PM in response to monicapimiento27
    Level 10 (208,037 points)
    Applications
    Sep 14, 2014 8:35 PM in response to monicapimiento27

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

    4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

    5. Reset the System Management Controller.

    6. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

    7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.

    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by monicapimiento27,

    monicapimiento27 monicapimiento27 Sep 14, 2014 9:13 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 14, 2014 9:13 PM in response to Linc Davis

    I made all of this, ist still not working... I think is an issue of the new software version, because is just till i made the upload.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 14, 2014 9:42 PM in response to monicapimiento27
    Level 10 (208,037 points)
    Applications
    Sep 14, 2014 9:42 PM in response to monicapimiento27

    If you really took Steps 1-10 with no change, go to Step 11.