HT201303: Security and your Apple ID
Learn about Security and your Apple ID
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All replies
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Helpful answers
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Sep 14, 2014 10:45 PM in response to nightruansby Niel,Click here for information. If you can't reset it through the method described in that article(it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
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Sep 14, 2014 10:48 PM in response to Nielby nightruans,I Have no idea what the answers to those questions are, this is an account I created years ago. I cannot purchase anything because it is asking me to verify those questions - no access to questions or rescue email- help
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Sep 14, 2014 10:51 PM in response to nightruansby Niel,You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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