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nightruans

Q: I do not have access to my rescue email- how do I change it?

I Want to change my rescue email, I no longer have access to it. How do I go about doing this?

 

thanks

iPhone 5s, iOS 7.1.2

Posted on Sep 14, 2014 10:42 PM

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Q: I do not have access to my rescue email- how do I change it?

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  • by Niel,

    Niel Niel Sep 14, 2014 10:45 PM in response to nightruans
    Level 10 (313,412 points)
    Mac OS X
    Sep 14, 2014 10:45 PM in response to nightruans

    Click here for information. If you can't reset it through the method described in that article(it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.


    (112762)

  • by nightruans,

    nightruans nightruans Sep 14, 2014 10:48 PM in response to Niel
    Level 1 (0 points)
    Sep 14, 2014 10:48 PM in response to Niel

    I Have no idea what the answers to those questions are, this is an account I created years ago. I cannot purchase anything because it is asking me to verify those questions - no access to questions or rescue email- help

  • by Niel,

    Niel Niel Sep 14, 2014 10:51 PM in response to nightruans
    Level 10 (313,412 points)
    Mac OS X
    Sep 14, 2014 10:51 PM in response to nightruans

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


    (112763)