Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I set up a new user account on my 3 year old BTO iMac running OS 10.8.5. Unfortunately, when I tried to use it, the computer thought none of my software was registered, activated, licensed, etc. With 26 GB of applications on this machine, it will be a colossal chore to re-do everything. Is there any way around this?
Thanks for your time,
Larry
iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.5), BTO 3.4 GHz I7, 8 GB RAM, SSD
Need some more info.
Is your regular user an Admin?
Are these apps installed in the main /Applications folder?
Are they App Store apps or installs from disc/download?
What specific apps are you having trouble with? For instance, I know that MS Office and Adobe CS5 for perfectly well for all users on my MBP.
Also, what troubleshooting steps have you taken so far?
Is your regular user an Admin?
Yes. So is the new account I tried to set up.
Are these apps installed in the main /Applications folder?
Yes.
Are they App Store apps or installs from disc/download?
Both, but App Store purchases are a clear minority, and aren't much of a problem, due to the ease of re-downloading and activating. The downloaded programs are the ones that present the problems. I have not been good about archiving serial numbers and the like, mostly because I've never had a problem like this before.
What specific apps are you having trouble with? For instance, I know that MS Office and Adobe CS5 for perfectly well for all users on my MBP.
This is a very long list. Let me give you some of it, and if you really need all of them, I'll add to the list later.
1Password 4
ABBYY FineReader for ScanSnap
Adobe Acrobat 8 Professional
Adobe Photoshop Elements 8 plus On ONE add-on filters
Burn
calibre
DiskTracker
Dragon Dictate
Flv Crunch 1.5.0
GraphicConverter
Harmony Assistant
iBank
iSkysoft iMedia Converter Deluxe
MacX Video Converter Pro
QMidi
Screenium
Unison
WireTap Studio
Also, what troubleshooting steps have you taken so far?
Not much, since I have no idea where the problem is. I looked for some central repository of software serial numbers or activations, but didn't find one.
Central information like this is usually held in the /Library folder. And it sounds more like there being an access issue, as you can open the apps, but not the new user.
So the first thing to try is to use Disk Utility to repair permissions on your HD. About Disk Utility's Repair Disk Permissions feature. Run it twice to be sure.
Secondly, boot into the Recovery Partition and again use Disk Utility to verify and repair the structure of the HD. Using Disk Utility to verify or repair disks
Whilst you are in the Recovery Partition, use resetpassword to reset the ACL permissions on your home folders.
These steps should clear any permissions issues from your Mac.
Let me know how you get on.
How do I set up a new user account that can use all my software?
