3G is not working on my iphone 5s on vodafone network in india

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3G is not working on my iphone 5s on vodafone network in india

Hi,

3G just doesn't seem to be working well with my iPhone 5S. I am currently subscribed to Vodafone in India. Tried resetting the phone and also tried using changing from Automatic to Manual on the Carrier Settings, however all in vain. When i call Vodafone, they say its the products fault which is not the case.

Indeed off-late the Vodafone network seems to be going from bad to worse..

Can anyone help or is it the best to change my network provider?

Any suggestions!!

iPhone 5s, iOS 7.0.4

Posted on Sep 15, 2014 5:32 AM

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Answer 1

norm123

Community Specialist

Sep 17, 2014 9:05 AM in response to Tony Lobo

Hello Tony Lobo

Try out the article below for issues with connecting to cellular on your iPhone.

iPhone: Troubleshooting a cellular data connection

http://support.apple.com/kb/TS2755

Resolution

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

Restart your iPhone.

Make sure that your software is up to date:

Check for a Carrier Settings Update: Tap Settings > General > About.

Check for an iOS Software Update: Tap Settings > General > Software Update.
Note: Some updates may require a Wi-Fi connection.

Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.

Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.

Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

Restore the iPhone as new.

Contact your carrier to:

Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

Verify that there are no account-related blocks.

Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

Regards,

-Norm G.

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