U2 Album keeps reinstalling itself.

Question

Level 1

10 points

U2 Album keeps reinstalling itself.

I have tried so many times to delete the U2 album from both my iphone and my itunes on my computer. I have downloaded it many times - manually swiped. Hidden. Swiped off show all music in both the music/itunes section of settings on my iphone. Clicked to hide in purchased on itunes on my desktop.

Every time I sync about 6 of the songs will reapper in my music section of my ipod in itunes. Sorry if I am not making sense I am just really frustrated. I have been struggling with this for days and made an account here just to post this question. I like to keep my itunes nice and neat and orderly and these extra six songs? (why out of 11) showing up in my Itunes is incredibly frustrating.

Please help!

Posted on Sep 15, 2014 9:35 AM

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Answer 1

DavidFox-13 Author

Level 1

10 points

Sep 15, 2014 9:43 AM in response to DavidFox-13

P.S The Six songs in question are hidden on my itunes - they still add to the tally of songs down the bottom of my itunes but they are hidden and unplayable.

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Answer 2

turingtest2

Level 10

272,725 points

Sep 15, 2014 9:59 AM in response to DavidFox-13

Try signing out of the store both on the device and in ITunes, sync again, any better?

tt2

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Answer 3

DavidFox-13 Author

Level 1

10 points

Sep 15, 2014 10:07 AM in response to turingtest2

Didn't work. 11 extra songs hidden with circle still appear on my desktop (unplayable) - not on my iphone however. I want them off my desktop.

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Answer 4

DavidFox-13 Author

Level 1

10 points

Sep 15, 2014 10:10 AM in response to DavidFox-13

I delete them off the desktop - sync - they just pop up again.

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Answer 5

DavidFox-13 Author

Level 1

10 points

Sep 15, 2014 10:13 AM in response to DavidFox-13

Similarly when I eject the Iphone and plug it in the hidden 11 files show up again in itunes. this is a nightmare. every single tutorial video/thread has been unhelpful to me.

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Answer 6

turingtest2

Level 10

272,725 points

Sep 15, 2014 12:16 PM in response to DavidFox-13

Close iTunes. Delete the contents of the Downloads folder inside your media folder. Relaunch. If the entries pop up again on another sync then backup the device, restore as a new device, then restore the backup from earlier.

tt2

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Answer 7

Sep 15, 2014 12:17 PM in response to DavidFox-13

Try going to: http://itunes.com/soi-remove.

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Answer 8

DavidFox-13 Author

Level 1

10 points

Sep 15, 2014 12:45 PM in response to stevejobsfan0123

@ turingtest2

Folder was empty

@stevejobsfan0123

Tried the link on both desktop and iphone - went to sync. The hidden 11 songs appeared again on my itunes after deleting them. 6am here in Australia. Thinking about going to a genius bar tomorrow with my laptop. Been trying to delete this album for hours. I like to consider myself relatively computer savvy. But this has me stumped.

I believe the problem may lie in the fact that I have downloaded the actual files multiple times on both iphone and desktop, hidden them multiple times etc, deleted them multiple times - it has both of my devices, as well as me very confused. I never use the cloud nor will I ever. This free album for me has been a real disaster.

Thanks for your responses though guys.

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Answer 9

Gene043

Level 1

0 points

Dec 3, 2014 8:53 PM in response to stevejobsfan0123

That one worked for me.......... Thanks stevejobsfan

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