My iphone 5c, running on 7.1.2 has recently (after 4months of having it) started showing the blue screen of death and then rebooting. There is no pattern as to when this happens - completely random! I also went to it once and it had turned off on it's own and took a while to turn back on when I attempted to! Any ideas how to fix this? Thank you.
iPhone 5c, iOS 7.1.2
Hello Sarahlp92
For random issues wit shut downs, check out the first article and the quote section below. One thing to keep in mind is to back up as you may need to restore your iPhone.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 30 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen
. Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Regards,
-Norm G.
Thankyou for your response - i have already tried everything you suggested. It now will not turn on at all - not even when using restart function (holding down power and home buttons) or when plugged in to the computer or wall charger.
Hello Sarahlp92
With this new turn of events, I would recommend contacting Apple Support for additional support.
https://getsupport.apple.com/GetproductgroupList.action
Regards,
-Norm G.
IPhone 5c 16gb Blue screen and rebooting
