iPhone 5 won't restore - error 2001

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iPhone 5 won't restore - error 2001

Hi,

As the title says, I've been having a little trouble with my iPhone 5, running the latest iOS. A few days ago it started to be tricky to come out of the locked screen (with the screen staying black unless I tapped the lock button, then the home button again). Then, it switched of altogether. On connecting to a mains power source using the original apple lead, it went into the loop of the apple appearing, then disappearing. On connecting to iTunes via my mac, it was not recognised. I forced it into DFU mode (which only happens when connected to the power source - is this normal?) upon which it was recognised, albeit offering only a full restore. On selecting this option and ensuring I have the latest version of iTunes, it goes through the motions of retrieving software, preparing to restore iPhone, then brings up the error 2001 message. I have used different ports, restarted my mac and used a different cable, all to no avail and still with the same message coming up.

I think I've covered it all! Does anyone have any suggestions on what else I may try? The phone has been mine since new (at launch roughly) and is not jailbroken etc nor has it ever been.

Thanks in anticipation!

Dan

iPhone 5, iOS 7.1.2

Posted on Sep 15, 2014 1:00 PM

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Answer 1

mario49

Community Specialist

Sep 17, 2014 10:40 AM in response to vendann

Hey vendann,

Thanks for the question. After reviewing your post, it sounds like you are not able to restore and are getting an error. Have you tried using a different computer? I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

Resolve iOS update and restore errors

Check your USB connections

Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."

If the USB connection between your device and computer is interrupted, you may be unable to update or restore.

To narrow down the issue, you can also change up your hardware:

Use the USB cable that came with your device, or a different Apple USB cable.

Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.

Try a different computer.

If necessary, resolve any further issues with the USB connection, then with your security software.

If you're still seeing the error message, check for hardware issues by following the next section.

Thanks for using Apple Support Communities.

Have a nice day,

Mario

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Answer 2

2010pjl

Level 1

0 points

Dec 13, 2014 1:50 PM in response to vendann

I have exactly the same problem - I'm trying to resolve it now.

(I've also just had to pay out £250 for a new SSD harddrive for my 2010MacBookPro which also fatally failed earlier this week - I think they are both down to the Yosemite ios upgrade. I'm very disappointed having been an Apple loyalist for over 12 years)

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