AKnFR
Level 1 (0 points)

Q: Safari won't open after Mavericks install

Hello,

I updated to Mavericks on my Macbook Pro (2011) a few days ago. Today I did the recommended updates in the App Store and now Safari won't start due to "Safari quit unexpectedly while using the Javascript Core plug-in." Any help would be greatly appreciated - thanks in advance!

Alan

 

2014-09-13 3:59:18.777 PM ReportCrash[506]: Saved crash report for Safari[495] version 7.0.6 (9537.78.2) to /Users/Alan/Library/Logs/DiagnosticReports/Safari_2014-09-13-155918_xxxxxx-MacB ook-Pro.crash

 

User Diagnostic Report:

Process:         Safari [3165]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier:      com.apple.Safari

Responsible:     Safari [3165]

PlugIn Path: /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

--> __TEXT 0000000102d0e000-0000000103086000 [ 3552K] r-x/rwx SM=COW /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

__DATA 0000000103086000-00000001030a0000 [ 104K] rw-/rwx SM=COW /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

4 com.apple.Safari.framework       0x00007fff8f106104 Safari::SearchProvidersController::sortSearchProviders(***::Vector<***::RefPtr< Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, NSString*) + 82

5 com.apple.Safari.framework       0x00007fff8f10987a Safari::SearchProvidersController::parseProvidersFromManifest(Safari::CF::Dicti onary const&, ***::Vector<***::RefPtr<Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, Safari::SearchProvider const*&, int&) + 576

6 com.apple.Safari.framework       0x00007fff8f105fbc Safari::SearchProvidersController::loadAllProviders(Safari::CF::URL const&) + 120

7 com.apple.Safari.framework       0x00007fff8f105e9d Safari::SearchProvidersController::SearchProvidersController() + 123

8 com.apple.Safari.framework       0x00007fff8f105dee Safari::SearchProvidersController::shared() + 46

9 com.apple.Safari.framework       0x00007fff8ef845ce -[BrowserWindowControllerMac _defaultSearchProviderDisplayName] + 11

10 com.apple.Safari.framework      0x00007fff8ef766f1 -[BrowserWindowControllerMac unifiedFieldPlaceholderString] + 65

11 com.apple.Safari.framework      0x00007fff8ef84657 -[BrowserWindowControllerMac _updateSearchFieldProviderText] + 61

12 com.apple.Safari.framework      0x00007fff8ef84d90 -[BrowserWindowControllerMac _setUpLocationBar] + 203

13 com.apple.Safari.framework      0x00007fff8ef74610 -[BrowserWindowControllerMac windowDidLoad] + 907

15 com.apple.Safari.framework      0x00007fff8f1a6c13 -[WindowController _windowDidLoad] + 43

17 com.apple.Safari.framework      0x00007fff8ef74c9a -[BrowserWindowControllerMac showWindow:] + 50

19 com.apple.Safari.framework      0x00007fff8ef4300b -[BrowserDocument showWindows] + 39

22 com.apple.Safari.framework      0x00007fff8eeb4fa3 -[AppController applicationOpenUntitledFile:] + 22

38 com.apple.Safari.framework      0x00007fff8ef07d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161

41 com.apple.Safari.framework      0x00007fff8f0d9c8d SafariMain + 267

0x102d02000 - 0x102d02ffd  com.apple.Safari (7.0.6 - 9537.78.2) <91D289A2-9E2F-3197-A702-06B527DC7918> /Applications/Safari.app/Contents/MacOS/Safari

0x102d0e000 - 0x103085ff6 com.apple.JavaScriptCore (9537 - 9537.78.1) <B105E4F8-5964-39A6-A09C-3897339EEE6E> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

0x103182000 - 0x1032b8ff5  com.apple.WebKit (9537 - 9537.78.2) <AE0AAF97-AA56-3817-AA30-A0B7A766F0B9> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit

0x1033ac000 -        0x10359dffc  com.apple.WebKit2 (9537 - 9537.78.2) <353EC5AA-8F73-3B6D-9E2F-0B34C69302BF> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2

0x103787000 - 0x1045dbff7  com.apple.WebCore (9537 - 9537.78.1) <C3CDA458-0ADC-3D71-887C-1E093211D177> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore

0x106a4a000 - 0x106a4bffc com.apple.SafariServices.framework (9537 - 9537.78.2) <6424BDFF-E8C3-3A1E-91E3-62B67CA8210B> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

0x7fff8a909000 - 0x7fff8a909fff com.apple.SafariDAVNotifier (1.1.1 - 1) <6FD70177-7044-3EFE-905F-08F1D2D40ECA> /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Frameworks/S afariDAVNotifier.framework/Versions/A/SafariDAVNotifier

0x7fff8eeab000 - 0x7fff8f3b1ffb com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

MacBook Pro (15-inch Early 2011), OS X Mavericks (10.9.4)

Posted on Sep 15, 2014 2:48 PM

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AKnFR

Q: Safari won't open after Mavericks install

  • All replies
  • Helpful answers

  • by Loner T,

    Loner T Loner T Sep 15, 2014 3:16 PM in response to AKnFR
    Level 7 (24,855 points)
    Safari
    Sep 15, 2014 3:16 PM in response to AKnFR

    What version of Java do you have?

  • by AKnFR,

    AKnFR AKnFR Sep 15, 2014 3:21 PM in response to Loner T
    Level 1 (0 points)
    Sep 15, 2014 3:21 PM in response to Loner T

    Java 7 update 67.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 15, 2014 3:37 PM in response to AKnFR
    Level 10 (208,037 points)
    Applications
    Sep 15, 2014 3:37 PM in response to AKnFR

    Please post a complete crash report.

  • by AKnFR,

    AKnFR AKnFR Sep 15, 2014 4:44 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 15, 2014 4:44 PM in response to Linc Davis

    Is this what you mean?

    Thanks!

     

    Process:     Safari [3165]
    Path:        /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:  com.apple.Safari
    Version:     7.0.6 (9537.78.2)
    Build Info:  WebBrowser-7537078002000000~3
    Code Type:   X86-64 (Native)

    Parent Process:  launchd [152]

    Responsible: Safari [3165]
    User ID:     501

     

    PlugIn Path:   /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Java ScriptCore

    PlugIn Identifier: com.apple.JavaScriptCore

    PlugIn Version:9537 (9537.78.1)

     

    Date/Time:   2014-09-13 15:43:22.213 -0230
    OS Version:  Mac OS X 10.9.4 (13E28)

    Report Version:  11

    Anonymous UUID:  A9919B81-A02F-9185-CC46-810D01804F54

     

    Sleep/Wake UUID: D954F4A1-745E-4B49-ACBF-36BE54557492

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (Code Signature Invalid)

    Exception Codes: 0x0000000000000032, 0x0000000102ffce70

     

    kernel messages:

     

    VM Regions Near 0x102ffce70:

    VM_ALLOCATE        0000000102d0d000-0000000102d0e000 [4K] r--/rw- SM=ALI 
    --> __TEXT             0000000102d0e000-0000000103086000 [ 3552K] r-x/rwx SM=COW  /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
    __DATA             0000000103086000-00000001030a0000 [  104K] rw-/rwx SM=COW  /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

     

    Application Specific Information:

    Process Model:

    Multiple Web Processes

     

    Enabled Extensions:

    com.wondershare.iskyvc-YZC2T44ZDX (4.0.0 - 4.0.0) iMedia Converter Deluxe 

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.JavaScriptCore 0x0000000102ffce70 llint_program_prologue + 0
    1   com.apple.JavaScriptCore 0x0000000102d4bba6 JSC::Interpreter::execute(JSC::ProgramExecutable*, JSC::ExecState*, JSC::JSObject*) + 4134
    2   com.apple.JavaScriptCore 0x0000000102d4a9a6 JSC::evaluate(JSC::ExecState*, JSC::SourceCode const&, JSC::JSValue, JSC::JSValue*) + 550
    3   com.apple.JavaScriptCore 0x0000000102d4a69d JSEvaluateScript + 477
    4   com.apple.Safari.framework   0x00007fff8f106104 Safari::SearchProvidersController::sortSearchProviders(***::Vector<***::RefPtr< Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, NSString*) + 82
    5   com.apple.Safari.framework   0x00007fff8f10987a Safari::SearchProvidersController::parseProvidersFromManifest(Safari::CF::Dicti onary const&, ***::Vector<***::RefPtr<Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, Safari::SearchProvider const*&, int&) + 576
    6   com.apple.Safari.framework   0x00007fff8f105fbc Safari::SearchProvidersController::loadAllProviders(Safari::CF::URL const&) + 120
    7   com.apple.Safari.framework   0x00007fff8f105e9d Safari::SearchProvidersController::SearchProvidersController() + 123
    8   com.apple.Safari.framework   0x00007fff8f105dee Safari::SearchProvidersController::shared() + 46
    9   com.apple.Safari.framework   0x00007fff8ef845ce -[BrowserWindowControllerMac _defaultSearchProviderDisplayName] + 11
    10  com.apple.Safari.framework   0x00007fff8ef766f1 -[BrowserWindowControllerMac unifiedFieldPlaceholderString] + 65
    11  com.apple.Safari.framework   0x00007fff8ef84657 -[BrowserWindowControllerMac _updateSearchFieldProviderText] + 61
    12  com.apple.Safari.framework   0x00007fff8ef84d90 -[BrowserWindowControllerMac _setUpLocationBar] + 203
    13  com.apple.Safari.framework   0x00007fff8ef74610 -[BrowserWindowControllerMac windowDidLoad] + 907
    14  com.apple.AppKit         0x00007fff85e923ac -[NSWindowController _windowDidLoad] + 450
    15  com.apple.Safari.framework   0x00007fff8f1a6c13 -[WindowController _windowDidLoad] + 43
    16  com.apple.AppKit         0x00007fff85e78fa6 -[NSWindowController window] + 110
    17  com.apple.Safari.framework   0x00007fff8ef74c9a -[BrowserWindowControllerMac showWindow:] + 50
    18  com.apple.AppKit         0x00007fff85f465f5 -[NSDocument showWindows] + 100
    19  com.apple.Safari.framework   0x00007fff8ef4300b -[BrowserDocument showWindows] + 39
    20  com.apple.AppKit         0x00007fff85f45168 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
    21  com.apple.AppKit         0x00007fff85f44f5f -[NSDocumentController newDocument:] + 36
    22  com.apple.Safari.framework   0x00007fff8eeb4fa3 -[AppController applicationOpenUntitledFile:] + 22
    23  com.apple.AppKit         0x00007fff85e73db0 -[NSApplication _doOpenUntitled] + 447
    24  com.apple.AppKit         0x00007fff85d96df1 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
    25  com.apple.AppKit         0x00007fff85d96b13 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
    26  com.apple.AppKit         0x00007fff85d966fd -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
    27  com.apple.AppKit         0x00007fff85c019eb -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
    28  com.apple.AppKit         0x00007fff85c01779 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
    29  com.apple.AppKit         0x00007fff85c011db -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
    30  com.apple.Foundation     0x00007fff84b41f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
    31  com.apple.Foundation     0x00007fff84b41d7d _NSAppleEventManagerGenericHandler + 106
    32  com.apple.AE             0x00007fff8a3dee1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
    33  com.apple.AE             0x00007fff8a3dec32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    34  com.apple.AE             0x00007fff8a3deb36 aeProcessAppleEvent + 315
    35  com.apple.HIToolbox      0x00007fff8d5aa161 AEProcessAppleEvent + 56
    36  com.apple.AppKit         0x00007fff85bfd0b6 _DPSNextEvent + 1026
    37  com.apple.AppKit         0x00007fff85bfc89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    38  com.apple.Safari.framework   0x00007fff8ef07d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
    39  com.apple.AppKit         0x00007fff85bf099c -[NSApplication run] + 553
    40  com.apple.AppKit         0x00007fff85bdb783 NSApplicationMain + 940
    41  com.apple.Safari.framework   0x00007fff8f0d9c8d SafariMain + 267
    42  libdyld.dylib            0x00007fff8a4365fd start + 1

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib   0x00007fff8449e662 kevent64 + 10
    1   libdispatch.dylib        0x00007fff8a27c421 _dispatch_mgr_invoke + 239
    2   libdispatch.dylib        0x00007fff8a27c136 _dispatch_mgr_thread + 52

     

    Thread 2:: WebCore: IconDatabase

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.WebCore        0x00000001037903fb WebCore::IconDatabase::syncThreadMainLoop() + 507
    3   com.apple.WebCore        0x000000010378cf8f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 3:: com.apple.CoreAnimation.render-server

    0   libsystem_kernel.dylib   0x00007fff84499a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib   0x00007fff84498d18 mach_msg + 64
    2   com.apple.QuartzCore     0x00007fff8be5e377 CA::Render::Server::server_thread(void*) + 195
    3   com.apple.QuartzCore     0x00007fff8be5e2ad thread_fun + 25
    4   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    5   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    6   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 4:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib   0x00007fff84499a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib   0x00007fff84498d18 mach_msg + 64
    2   com.apple.CoreFoundation 0x00007fff8c7d6f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation 0x00007fff8c7d6539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation 0x00007fff8c7d5e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation     0x00007fff84b87967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation     0x00007fff84b8776b __NSThread__main__ + 1318
    7   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    8   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    9   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 5:: JavaScriptCore::BlockFree

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d21cb5 JSC::BlockAllocator::blockFreeingThreadMain() + 261
    3   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    4   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    5   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    6   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 6:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 7:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 8:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 9:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 10:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 11:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib   0x00007fff8449d716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib  0x00007fff8a748c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore 0x0000000102d22727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore 0x0000000102d225b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore 0x0000000102d16f4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib  0x00007fff8a746899 _pthread_body + 138
    6   libsystem_pthread.dylib  0x00007fff8a74672a _pthread_start + 137
    7   libsystem_pthread.dylib  0x00007fff8a74afc9 thread_start + 13

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000102ffce70  rbx: 0x00000001051d7000  rcx: 0x0000000000000000  rdx: 0x0000000109ac9038

      rdi: 0x00005d75c0e01260  rsi: 0x0000000105175a10  rbp: 0x00007fff5cefbaf0  rsp: 0x00007fff5cefba48

       r8: 0x0000000000000000   r9: 0x00000001051d7000  r10: 0x0000000000000000  r11: 0x0000000000000206

      r12: 0x0000000000000200  r13: 0x0000000109ac9038  r14: 0xffff000000000000  r15: 0xffff000000000002

      rip: 0x0000000102ffce70  rfl: 0x0000000000010206  cr2: 0x0000000102ffce70

     

    Logical CPU: 0
    Error Code:  0x00000014
    Trap Number: 14

     

     

    Binary Images:

       0x102d02000 -    0x102d02ffd  com.apple.Safari (7.0.6 - 9537.78.2) <91D289A2-9E2F-3197-A702-06B527DC7918> /Applications/Safari.app/Contents/MacOS/Safari
       0x102d0e000 -    0x103085ff6  com.apple.JavaScriptCore (9537 - 9537.78.1) <B105E4F8-5964-39A6-A09C-3897339EEE6E> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
       0x103182000 -    0x1032b8ff5  com.apple.WebKit (9537 - 9537.78.2) <AE0AAF97-AA56-3817-AA30-A0B7A766F0B9> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
       0x1033ac000 -    0x10359dffc  com.apple.WebKit2 (9537 - 9537.78.2) <353EC5AA-8F73-3B6D-9E2F-0B34C69302BF> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
       0x103787000 -    0x1045dbff7  com.apple.WebCore (9537 - 9537.78.1) <C3CDA458-0ADC-3D71-887C-1E093211D177> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
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    0x7fff8c285000 - 0x7fff8c287ff7  com.apple.securityhi (9.0 - 55005) <446BE1A5-F65F-3ACB-8F33-A8EBFE0D0BD4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x7fff8c288000 - 0x7fff8c2a1ff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff8c2a2000 - 0x7fff8c2a9ff8  liblaunch.dylib (842.92.1) <A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A> /usr/lib/system/liblaunch.dylib
    0x7fff8c2aa000 - 0x7fff8c2f1ff7  libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
    0x7fff8c2f2000 - 0x7fff8c318ff7  com.apple.iCalendar (7.0 - 162.2) <8715F4AA-3E35-3E36-B085-128C3DC332B1> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
    0x7fff8c319000 - 0x7fff8c35bff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
    0x7fff8c378000 - 0x7fff8c3daff7  com.apple.WhitePagesFramework (10.7.0 - 141.0) <F95E1174-37B7-300C-8ECE-E67A711B6721> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
    0x7fff8c3db000 - 0x7fff8c423ff7  com.apple.ExchangeWebServices (4.0 - 193) <867EDAF0-5863-397E-BA75-855878D68949> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
    0x7fff8c424000 - 0x7fff8c469fff  libcurl.4.dylib (78.94.1) <88F27F9B-052E-3375-938D-2603E90D8AD5> /usr/lib/libcurl.4.dylib
    0x7fff8c46a000 - 0x7fff8c482ff7  com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x7fff8c766000 - 0x7fff8c94bfff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff8c94c000 - 0x7fff8c951fff  libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
    0x7fff8c952000 - 0x7fff8c9c1ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff8ca09000 - 0x7fff8ca6dfff  com.apple.datadetectorscore (5.0 - 354.5) <0AE9749A-6BFC-3032-B802-210DF59AEDB0> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x7fff8ca6e000 - 0x7fff8ca6ffff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
    0x7fff8ca70000 - 0x7fff8ca81ff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
    0x7fff8ca82000 - 0x7fff8ccdcff9  com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff8ccdf000 - 0x7fff8cfc9fff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff8cfca000 - 0x7fff8cfccfff  com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
    0x7fff8cfd2000 - 0x7fff8d001fd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
    0x7fff8d002000 - 0x7fff8d055fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x7fff8d056000 - 0x7fff8d0bbffb  com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x7fff8d0c2000 - 0x7fff8d0c6ff7  libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
    0x7fff8d0c7000 - 0x7fff8d1f7ff7  com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff8d1f8000 - 0x7fff8d4ccfc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff8d4cd000 - 0x7fff8d4d6ffd  com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff8d512000 - 0x7fff8d552ff7  com.apple.CalDAV (7.0 - 155.2) <B96DAB4A-7431-3FD2-971B-726A67F6E004> /System/Library/PrivateFrameworks/CalDAV.framework/Versions/A/CalDAV
    0x7fff8d553000 - 0x7fff8d56eff7  libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
    0x7fff8d56f000 - 0x7fff8d819ff5  com.apple.HIToolbox (2.1.1 - 698) <26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x7fff8d81a000 - 0x7fff8d948fff  com.apple.syncservices (8.1 - 722) <E4639527-E481-312D-8407-884737D4E605> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x7fff8d949000 - 0x7fff8d94aff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x7fff8d977000 - 0x7fff8d978ff7  libSystem.B.dylib (1197.1.1) <E6BCC031-4342-318C-A1AD-A8E9AEAE716F> /usr/lib/libSystem.B.dylib
    0x7fff8d9ab000 - 0x7fff8d9abfff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff8d9ac000 - 0x7fff8d9d3ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
    0x7fff8d9d4000 - 0x7fff8d9f1ff7  com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x7fff8d9f2000 - 0x7fff8da2dfff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x7fff8da2e000 - 0x7fff8da32ff7  libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
    0x7fff8da33000 - 0x7fff8da5cfff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff8da5d000 - 0x7fff8daa9ffe  com.apple.CoreMediaIO (408.0 - 4570) <72371044-3FF2-3538-8EE1-C7C20F7C60A0> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x7fff8daaa000 - 0x7fff8daaeff7  libsystem_stats.dylib (93.90.3) <337946FC-B2E1-3DFA-A8B5-30DA8D584D75> /usr/lib/system/libsystem_stats.dylib
    0x7fff8daaf000 - 0x7fff8dafcfff  com.apple.AppleVAFramework (5.0.27 - 5.0.27) <608D91BD-9D88-3FAB-9A06-24C1DAEA092D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x7fff8db11000 - 0x7fff8db84fff  com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff8dbab000 - 0x7fff8dbd8ff2  com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
    0x7fff8dbd9000 - 0x7fff8dbdcff7  com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
    0x7fff8dbdd000 - 0x7fff8dcbcfff  libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff8dcbd000 - 0x7fff8dccffff  com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff8dcd0000 - 0x7fff8ddc1ff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
    0x7fff8ddc2000 - 0x7fff8ddc7ff7  com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
    0x7fff8ddc8000 - 0x7fff8ddc8ffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x7fff8ddc9000 - 0x7fff8ddd2ff3  libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
    0x7fff8e4bf000 - 0x7fff8e4d0fff  com.apple.idsfoundation (10.0 - 1000) <D3E6646B-4118-30D3-B4F7-DA9A28B396E4> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion
    0x7fff8e4d1000 - 0x7fff8e4d2fff  liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
    0x7fff8e4d3000 - 0x7fff8e4eaff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) <EBC0A1F2-9054-3D39-99AE-A3F655E55D6A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x7fff8e4eb000 - 0x7fff8e4ecff7  libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
    0x7fff8e4ed000 - 0x7fff8e4effff  com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
    0x7fff8e548000 - 0x7fff8e54eff7  libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
    0x7fff8e54f000 - 0x7fff8e573fff  libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
    0x7fff8e576000 - 0x7fff8e6a5fef  com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
    0x7fff8e6a6000 - 0x7fff8e6a8fff  com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
    0x7fff8e6a9000 - 0x7fff8e759ff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x7fff8e771000 - 0x7fff8e776ff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
    0x7fff8e777000 - 0x7fff8ea48ff4  com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x7fff8ec05000 - 0x7fff8ec0cfff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
    0x7fff8ec0d000 - 0x7fff8ed61ff3  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff8eeab000 - 0x7fff8f3b1ffb  com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
    0x7fff8f3b2000 - 0x7fff8f418fff  com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x7fff8f419000 - 0x7fff8f448fff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
    0x7fff8f449000 - 0x7fff8f4d2ff7  libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
    0x7fff8f4dd000 - 0x7fff8f4fcff7  com.apple.CalendarFoundation (7.0 - 113.3) <5A04647C-5CC4-37AB-9CEA-C9B57B0BFA7A> /System/Library/PrivateFrameworks/CalendarFoundation.framework/Versions/A/Calen darFoundation
    0x7fff8f4fd000 - 0x7fff8f546fff  com.apple.CoreMedia (1.0 - 1273.54) <CAB7303A-9AB2-317A-99C3-BEAA8AE8764B> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x7fff8f556000 - 0x7fff8f566fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
    0x7fff8f567000 - 0x7fff8f7c8fff  com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x7fff8f7c9000 - 0x7fff8f7d2fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x7fff90627000 - 0x7fff90678ff7  com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

     

    External Modification Summary:

      Calls made by other processes targeting this process:

    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0

      Calls made by this process:

    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

      Calls made by all processes on this machine:

    task_for_pid: 15376
    thread_create: 1
    thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=241.8M resident=100.1M(41%) swapped_out_or_unallocated=141.7M(59%)

    Writable regions: Total=1.1G written=9212K(1%) resident=11.3M(1%) swapped_out=2060K(0%) unallocated=1.1G(99%)

     

    REGION TYPE                    VIRTUAL
    ===========                    =======
    CG backing stores                 136K
    CG image                          264K
    CG shared images                  180K
    Foundation                          4K
    JS JIT generated code           128.0M
    JS JIT generated code (reserved)896.0M    reserved VM address space (unallocated)
    JS VM register file              4096K
    JS garbage collector             1280K
    Kernel Alloc Once                   8K
    MALLOC                           87.2M
    MALLOC (admin)                     32K
    Memory Tag 242                     12K
    Memory Tag 251                     48K
    SQLite page cache                 896K
    STACK GUARD                      56.0M
    Stack                            13.1M
    VM_ALLOCATE                      16.4M
    WebKit Malloc                    2344K
    __DATA                           31.6M
    __IMAGE                           528K
    __LINKEDIT                       77.2M
    __TEXT                          164.6M
    __UNICODE                         544K
    mapped file                      45.0M
    shared memory                       4K
    ===========                    =======
    TOTAL                             1.5G
    TOTAL, minus reserved VM space  629.5M

  • by Linc Davis,

    Linc Davis Linc Davis Sep 15, 2014 5:07 PM in response to AKnFR
    Level 10 (208,037 points)
    Applications
    Sep 15, 2014 5:07 PM in response to AKnFR

    Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

    Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

    When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

  • by AKnFR,

    AKnFR AKnFR Sep 15, 2014 5:41 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 15, 2014 5:41 PM in response to Linc Davis

    Same problem. I have the error report that it offers to send to Apple if you need that.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 15, 2014 5:44 PM in response to AKnFR
    Level 10 (208,037 points)
    Applications
    Sep 15, 2014 5:44 PM in response to AKnFR

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by AKnFR,

    AKnFR AKnFR Sep 16, 2014 5:53 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 16, 2014 5:53 AM in response to Linc Davis

    So, the install won't complete. "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Click Restart to restart your computer and try again." I tried 3 times and it keeps arriving at that spot. Yikes...

  • by Linc Davis,

    Linc Davis Linc Davis Sep 16, 2014 7:48 AM in response to AKnFR
    Level 10 (208,037 points)
    Applications
    Sep 16, 2014 7:48 AM in response to AKnFR

    From the Installer menu bar in Recovery, select

              Window ▹ Installer Log ▹ Show Errors Only

    Copy the contents to the Clipboard by pressing the key combination command-C. Quit the Installer.

    That will return you to the OS X Utilities screen. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your saved bookmarks or passwords. Log in to this site and paste into a reply to this message (command-V).

  • by AKnFR,

    AKnFR AKnFR Sep 16, 2014 6:36 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 16, 2014 6:36 PM in response to Linc Davis

    It's not giving me that option. Quitting the installer only lets me restart (and the install attemps again automatically), use a backup disc, or a third option I forget (it's doing the install again now). I tried investigating all of the utilities individually and there was no "help" option that I saw.

    Thanks.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 16, 2014 6:41 PM in response to AKnFR
    Level 10 (208,037 points)
    Applications
    Sep 16, 2014 6:41 PM in response to AKnFR

    You seem to be dealing with a hardware fault.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Loner T,

    Loner T Loner T Sep 16, 2014 6:49 PM in response to AKnFR
    Level 7 (24,855 points)
    Safari
    Sep 16, 2014 6:49 PM in response to AKnFR

    One option to try, and it might be slow depending your choice of media, is OS X: Installing OS X on an external volume and booting from this and testing Safari.

  • by AKnFR,

    AKnFR AKnFR Sep 16, 2014 6:59 PM in response to AKnFR
    Level 1 (0 points)
    Sep 16, 2014 6:59 PM in response to AKnFR

    PS - the third option was simply "cancel."