Q: Iphone fingerprint options are greyed out and won't enable!!

I Have had my iPhone 5s since feb and never had an issue, but just yesterday the finger print scanner stopped working... Went back in to enable and the options are greyed out.. When I click them to enable them it just says failed. Have restored and turned off loads!! Help!!!!

iPhone 5s, iOS 7.1.2

Posted on Sep 16, 2014 12:13 PM

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Q: Iphone fingerprint options are greyed out and won't enable!!

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by straer,

straer Sep 16, 2014 12:14 PM in response to straer
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Sep 16, 2014 12:14 PM in response to straer
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by robdrage,

robdrage Sep 16, 2014 1:33 PM in response to straer
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Sep 16, 2014 1:33 PM in response to straer

You may have suffered hardware failure, Make an appointment at an Apple Genius bar or AASP for proper diagnosis.
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by razmee209,

razmee209 Sep 16, 2014 1:37 PM in response to straer
Level 7 (33,827 points)

Sep 16, 2014 1:37 PM in response to straer

Try a reset, hold down the home/sleep button together until you see the apple logo and then release then wait for the phone to boot back up.

iPhone 5s: Using Touch ID

You still have a 4 digit passcode turn on right?
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by straer,

straer Sep 16, 2014 2:00 PM in response to razmee209
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Sep 16, 2014 2:00 PM in response to razmee209

Yes password still on and have tried over 20 times to do the home button and sleep! Reboots fine but no change we live 45 miles from an apple store! so annoying!
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Q: Iphone fingerprint options are greyed out and won't enable!!

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by straer,

by robdrage,

by razmee209,

by straer,

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