I have two iPhones and an iPad. We were tracking our phones and they both showed up in the correct location. Our iPad however showed up on the other side of the state. We have never been to this location. What could cause this?
Windows Vista
Hello there, jcap33905.
The following Knowledge Base article provides some great steps to review when unable to locate an iOS device:
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
http://support.apple.com/kb/TS4006
Device does not appear in the device list
You can set up up to 100 devices with the same Apple ID. If you attempt to add more than 100 devices to Find My iPhone with your iCloud account, the device will not appear in your All Devices (iOS 7 or later) or Devices (iOS 6) list. If you need to add a new device when you already have 100 devices registered, you will need to remove one of the existing devices from your device list in order to add a new device.
"No location available," "Offline," or "Location Services Off" alerts
This can occur if:
- The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
- Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
- Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
- Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
- You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.
Location appears to be old or inaccurate
This can occur if you previously located your iPhone, iPad, iPod touch, or Mac and your device has not yet provided an updated location to iCloud.
Note: Your device's last known location will be available for one day. After 24 hours, you will no longer be able to see this last known location if the device is offline or otherwise unable to connect to Find My iPhone to provide an updated location.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Find My IPhone shows wrong location
