MulberryPoppins
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Q: iPhone 5S not powering up properly

My iPhone 5s is not powering up properly. I was using it this morning & started downloading an update to an app I have & it froze.

 

I switched it off & when I went to power it back on, it froze at the Apple screen.

 

All day now, it has been going from the Apple screen to the little circle/powering down screen but won't open in between. It sometimes flicks to a blue screen in between the closing/opening screens.

 

I have tried the reboot thing & it is not helping.

 

I urgently need my phone for work purposes & don't have much time to get to the Apple store at least for the next few days. I really want to try to get this resolved as I have all my numbers etc on the phone.

 

Any help is much appreciated.

Posted on Sep 16, 2014 3:35 PM

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MulberryPoppins

Q: iPhone 5S not powering up properly

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  • by mario49,

    mario49 mario49 Sep 18, 2014 11:50 AM in response to MulberryPoppins
    Community Specialists
    Sep 18, 2014 11:50 AM in response to MulberryPoppins

    Hey MulberryPoppins,

     

    Thanks for the question. After reviewing your post, it sounds like the iPhone is not powering on and then powers off. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

     

    iPhone: Hardware troubleshooting

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario