M4cbook Suddenly Running Slow

Question

Sean3117 Author

Level 1

0 points

M4cbook Suddenly Running Slow

My Macbook starting to run extremely slow today. I can't do anything to fix it. Here is my Etrecheck report.

Thanks for any help in advance!

EtreCheck version: 1.9.15 (52)

Report generated September 16, 2014 at 11:47:24 PM EDT

Hardware Information: ?

MacBook Pro (13-inch, Mid 2012) (Verified)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information: ?

Intel HD Graphics 4000 - VRAM: (null)

Color LCD 1280 x 800

System Software: ?

OS X 10.9.4 (13E28) - Uptime: 0 days 6:11:28

Disk Information: ?

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (404.88 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information: ?

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ?

Apple Inc. thunderbolt_bus

Gatekeeper: ?

Mac App Store and identified developers

Launch Daemons: ?

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

Launch Agents: ?

[loaded] com.oracle.java.Java-Updater.plist Support

User Launch Agents: ?

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items: ?

iTunesHelper

Spotify

Google Drive

Internet Plug-ins: ?

Flip4Mac WMV Plugin: Version: 2.4.4.2 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

zako: Version: zako 1.0.0.0 - SDK 10.8 Support

Musicnotes: Version: 1.19.0 Support

Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support

Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

DirectorShockwave: Version: 12.0.5r146 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 65 Check version

Audio Plug-ins: ?

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins: ?

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes: ?

Flash Player Support

Flip4Mac WMV Support

Java Support

Time Machine: ?

Time Machine not configured!

Top Processes by CPU: ?

3% WindowServer

0% Google Drive

0% Google Chrome

0% Google Chrome Helper NP

Top Processes by Memory: ?

127 MB com.apple.IconServicesAgent

106 MB Google Chrome

82 MB Google Drive

82 MB Finder

66 MB WindowServer

Virtual Memory Information: ?

1.74 GB Free RAM

1.43 GB Active RAM

165 MB Inactive RAM

683 MB Wired RAM

2.35 GB Page-ins

0 B Page-outs

Posted on Sep 16, 2014 9:01 PM

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Answer 1

Linc Davis

Level 10

210,221 points

Sep 16, 2014 11:08 PM in response to Sean3117

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The better your description, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? Did you change anything just before it started? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

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Answer 2

Lexiepex

Level 6

14,128 points

Sep 17, 2014 12:27 AM in response to Sean3117

This post is to clean your system and the etrecheck "fad" is very informative for that.

1. First:

You have one or more Trojans that install adware: this has to Go. You must never download software form collective sites like Softonic, CNet Download.com etcetera: these sites manipulte the software installers to install adware or lure you to install "helpers" like toolbars and so on. In this case you have one Trojan probably by software that was downloaded from Softonic: one "result" is in the list as "zako". There may be more.

How to get rid of that: read on thesafemac.com. Never install malware searching apps, that run continuously (as in Windows), only scan by hand: there are two that may be useful Clamxav and Softonic.

Look through your Applications and Utilities folders to see what software was downloaded from other sites than the original developers site or from the Appstore. Uninstall those. Download those softwares now from the original site and install them. If you have installed installed tools like MacupdateDesktop or the Softonic App or such: uninstall those immediately.

Restart.

And do as recommended in the safemac for all that you found.

2. Uninstall DirectorShockwave (infected see thesafemac.

3. Open the Java applet in SystemPreferences and disable java

Once you start an application that needs java (old hat software) think if you really need that app. Quit it , enable java. start the app again. After use disable java again.

This may or may not solve your issues, but it is priority important.

Lex

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