Q: how to permanently delete e-mails
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Sep 18, 2014 1:05 PMby Matt_M.,Hey EvePoland,
Thanks for the question. Depending on the settings of your account, the messages may be moving to an archive folder instead of the trash:
iOS: Understanding Gmail Archive
http://support.apple.com/kb/HT4207
Additionally, you can configure how long deleted messages stay in the Trash mailbox:
Stash your trash. You can set how long deleted messages stay in the Trash mailbox. Go to Settings > Mail, Contacts, Calendars > account name > Account > Advanced.
Thanks,
Matt M.
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Sep 19, 2014 6:57 AMby EvePoland,Hello Matt_M,
Thank you for your quick response. All settings are configured as above.
I discovered that the problem with deleted mails affects only draft e-mails, that somehow have been saved in the Iphone memory. The folder with drafts is empty (both in Iphone and Gmail account). These drafts can be found via Spotlight only. I search through the Internet and I found out that it is a bug in the iOS. Is it true?
Thanks for your support.
Eve Poland
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Sep 19, 2014 7:21 AMby Matt_M.,Hey EvePoland,
Thanks for the follow up! If your issue persists after following the above resources, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action
- Matt M.
