zahidfromqasimabad
Level 1 (0 points)

Q: iphone 5s

iPhone 5s, thumb scanner -- Failed sorry the operation was not successful, please go back and try again... please help me how to fix

iPhone 5s, iOS 7.1.2, thumb problem

Posted on Sep 17, 2014 2:11 AM

Close
zahidfromqasimabad

Q: iphone 5s

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Sep 18, 2014 1:06 PM in response to zahidfromqasimabad
    Community Specialists
    Sep 18, 2014 1:06 PM in response to zahidfromqasimabad

    Hello zahidfromqasimabad,

     

    Thanks for using Apple Support Communities.

     

    To troubleshoot issues with Touch ID on your iOS device please follow the steps below.

     

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    4. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    5. Try enrolling a different finger.
    6. If you can't enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    iPhone 5s: Using Touch ID

     

    Take care,

    Alex H.