Nano Tns.

Q: iOS 8 Update Failed

Just tried to update my iPad Air to i OS 8 about half an hour after it was released to the public.

After the iPad restart in order for my Mac to install the software, a message came up in iTunes... Says iPad can't be updated at this time.

 

Basically I can't even use my iPad now because it's stuck in recover mode. Cant restore it either, "iPhone software update server cannot be contacted at this time please try again later".

 

Really need my iPad for school tomorrow and all my work is in there. I have backups but still...

Extremely disappointed, Apple

iPad, iOS 8

Posted on Sep 17, 2014 11:36 AM

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Q: iOS 8 Update Failed

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  • by gail from maine,

    gail from maine gail from maine Oct 4, 2014 11:06 PM in response to Vizion1
    Level 7 (26,999 points)
    iCloud
    Oct 4, 2014 11:06 PM in response to Vizion1

    Well, when I updated to iOS 7 on my iPhone 4, I wasn't able to connect to my Wifi. It kept trying to connect to my HP Printer's Wifi. But, I worked with it and got it to connect (I had to do it right next to the modem). However, once it did connect successfully, I had no other problems.

     

    I can tell you that when I upgraded to iOS 8, it completely rest my device (came up with the "Hello" screen). I restored it with the backup I had made just prior to the update. Why do you ask?

     

    GB

  • by linguank,

    linguank linguank Oct 6, 2014 11:20 PM in response to gail from maine
    Level 1 (0 points)
    Oct 6, 2014 11:20 PM in response to gail from maine

    iPhone Data Recovery is a powerful recovery tool which enables you to recover deleted or lost data files from iPhone directly or extract to recover from iTunes/iCloud backup file easily and quickly. It’s the world's 1st data recovery software for iOS users to recover lost data including Contacts, SMS, Photo, Video, Notes, Call history and more from iPhone, iPad & iPod touch. The program also works with iOS 7, iOS 8, iPhone 6, iPhone 5s/5c, iPad Air and iPad mini 2 and so on.

  • by Julie Mountain,

    Julie Mountain Julie Mountain Oct 9, 2014 3:46 AM in response to andysatana
    Level 1 (4 points)
    Oct 9, 2014 3:46 AM in response to andysatana

    Thank you - that worked.  I tell you what, RIP Steve Jobs... the quality of Apple products and services has plummeted since he died.  I am utterly fed up with the number of times I've had software problems, hardware issues and difficulty doing the simplest things, in the last few years.  Anyway, thanks for sharing your link.

  • by Peterbilt379X,

    Peterbilt379X Peterbilt379X Oct 13, 2014 3:47 PM in response to andysatana
    Level 1 (0 points)
    Oct 13, 2014 3:47 PM in response to andysatana

    Thank you so much.  I thought I lost everything and then launched the program and my phone is back to normal.

  • by IOS8UpgradeErasedMyPhone,

    IOS8UpgradeErasedMyPhone IOS8UpgradeErasedMyPhone Oct 14, 2014 4:48 PM in response to Peterbilt379X
    Level 1 (0 points)
    Oct 14, 2014 4:48 PM in response to Peterbilt379X

    Same thing happened to me.

     

    On my iPhone 4s I started the upgrade process.  After downloading the upgrade and rebooting itself during the upgrade it came back up in recovery mode.  I could not get it out of recovery mode.  I even tried those utilities that are supposed to exit recovery mode but it just restarted the phone and went back into recovery mode.  So I had to restore my phone and I lost everything.

  • by Peterbilt379X,

    Peterbilt379X Peterbilt379X Oct 15, 2014 5:44 AM in response to IOS8UpgradeErasedMyPhone
    Level 1 (0 points)
    Oct 15, 2014 5:44 AM in response to IOS8UpgradeErasedMyPhone

    You should have tried RecBoot.  That's what I tried and I didn't loose anything.

  • by IOS8UpgradeErasedMyPhone,

    IOS8UpgradeErasedMyPhone IOS8UpgradeErasedMyPhone Oct 15, 2014 8:08 AM in response to Peterbilt379X
    Level 1 (0 points)
    Oct 15, 2014 8:08 AM in response to Peterbilt379X

    As I stated "I even tried those utilities that are supposed to exit recovery mode but it just restarted the phone and went back into recovery mode."  Yes, that included Recboot.  When I clicked "Exit recovery" the phone rebooted and went back into recovery mode.

  • by Douggie83,

    Douggie83 Douggie83 Oct 21, 2014 11:57 AM in response to Nano Tns.
    Level 1 (0 points)
    Oct 21, 2014 11:57 AM in response to Nano Tns.

    Hi so I gotta promot to update my phone so I clicked up date next thing it turns off and says connect to I tunes, only problem is I work away from home and don't have my laptop with me. Currently on my ipad but need my phone. Any help.

  • by Jolieteddie,

    Jolieteddie Jolieteddie Oct 21, 2014 12:24 PM in response to Vizion1
    Level 2 (409 points)
    Oct 21, 2014 12:24 PM in response to Vizion1

    Just now reading your post, as I am surveying the users on this site to see how the 8.1 upgrade is going. Still running iOS7 on my iPad and iPhone. Still gonna wait a couple more weeks before even thinking about upgrading.

     

    I can't figure out how anyone with $15,000 worth of legal data on an ipad or iphone would not carefully back up that data every day and be sure that the back up is securely stored elsewhere.  How in earth can it be Apple's fault that you weren't careful about backing up?  Upgrading operating software on any device can fail or have a glitch. Why would you even try to upgrade with "valuable data" at risk?  Ain't Apple's fault, no how, no way.

  • by Peterbilt379X,

    Peterbilt379X Peterbilt379X Oct 21, 2014 12:35 PM in response to Vizion1
    Level 1 (0 points)
    Oct 21, 2014 12:35 PM in response to Vizion1

    Have you tried RecBoot?  That should work.

  • by IOS8UpgradeErasedMyPhone,

    IOS8UpgradeErasedMyPhone IOS8UpgradeErasedMyPhone Oct 21, 2014 2:16 PM in response to Jolieteddie
    Level 1 (0 points)
    Oct 21, 2014 2:16 PM in response to Jolieteddie

    Do you have a computer running Windows?  You know how there are always new updates to be installed.  Have you ever installed an update and thought, "gee, this update could possibly erase everything on my computer?"  No?  It is a sad, sad day when MS Windows becomes more reliable than Apple iOS.

  • by gail from maine,

    gail from maine gail from maine Oct 22, 2014 10:16 PM in response to IOS8UpgradeErasedMyPhone
    Level 7 (26,999 points)
    iCloud
    Oct 22, 2014 10:16 PM in response to IOS8UpgradeErasedMyPhone

    Apples and oranges my friend (no pun intended). Windows is a computer. An iOS device is an iOS device. It is NOT a computer. Nevertheless, if you are not smart enough to back up your valuable information on any computer or iOS device, for that matter, on a regular basis, then you are courting disaster. There is nothing that will save you from a hard drive crash. There is nothing that will retrieve your information from a lost or stolen computer or device.

     

    Backing up is older than computers. What do you imagine carbon copies were designed for?

     

    And when it comes to computers or to iOS devices, the fact remains that they are electronic devices. Things happen, things fail. Usually when you least expect it. So, if you don't think that doing something as seemingly simple as a MAJOR upgrade of your operating system might erase everything on your computer, then you are living in dreamland, and eventually, reality will bite you in the arse...

     

    GB

  • by IOS8UpgradeErasedMyPhone,

    IOS8UpgradeErasedMyPhone IOS8UpgradeErasedMyPhone Oct 24, 2014 6:26 AM in response to gail from maine
    Level 1 (0 points)
    Oct 24, 2014 6:26 AM in response to gail from maine

    A) An iPhone is a computer.  It is a handheld computer.

     

    B) I am not debating the merits of performing timely backups.

     

    I guess where we differ is thinking that an upgrade is one of those instances where it is possible to crash a system and force the user to reload everything from a backup.  If an upgrade is made available and it causes even 2% of the devices to crash, I think that is unacceptable.

     

    FYI, I love Apple.  My first computer was a Macintosh 512.  My family has a Macbook, iPad and two iPhones.   But Apple really needs to get a handle on all of these upgrade problems.

  • by gail from maine,

    gail from maine gail from maine Oct 24, 2014 8:46 PM in response to IOS8UpgradeErasedMyPhone
    Level 7 (26,999 points)
    iCloud
    Oct 24, 2014 8:46 PM in response to IOS8UpgradeErasedMyPhone

    This is not unique to Apple. It is unique to iOS/Android devices. Take a look at the internet if you don't believe me. Although I back up my Mac whenever I do a major upgrade, I rarely back it up for the "normal" updates that come down the line (the same way the updates come down the line for Windows machines from Microsoft). I have never had my Mac crash after an update or an upgrade.

     

    iOS/Android OS updates are a different animal. I admit that if we are going from 8.0 to 8.0.2, I am not as cautious about backing up (but since I have automatic iCloud backup, I also don't get all wound up for that reason as well). But I did take 2 seconds to hook my iPhone up to iTunes on my Mac and back it up there before I downloaded iOS 8.1 (which I also did via iTunes). OTA updates are potentially fraught with issues, so I only do OTA updates for small updates.

     

    My point is that it is the nature of the iOS/Android device to be a bit less stable when messing with updates (and especially upgrades) to the OS. That's just the way it is....(and Androids are no less susceptible - probably more susceptible) to the potential issues than Apple devices are.

     

    Cheers,

     

    GB

  • by AdamF1Smith,

    AdamF1Smith AdamF1Smith Feb 12, 2015 11:00 AM in response to Ozgorl
    Level 1 (0 points)
    Feb 12, 2015 11:00 AM in response to Ozgorl

    I tried your steps and they didn't work for me. However after reading yours I did find these. Worked first try. Just sharing.

     

    DFU mode to Restore

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