Keyboard shortcut problems in iPhone 5S with iOS 8 update

Hello Beatrizarcer,

It sounds like you are entering new shortcuts and they are disappearing before you can even use them. It seems like the Settings app is not functioning correctly, so I would start by quitting all the running apps on your phone:

iOS: Force an app to close

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.

When you have done that restart the phone and test the issue again:

Turn your iOS device off and on (restart) and reset

Thank you for using Apple Support Communities.

All the best,

Sterling

Hi Sterling, I also am having this problem. I followed your suggestion, but still no keyboard shortcuts. I had THOUSANDS of them programmed into my phone, and now they're gone. Any other suggestions?

Zach

iPhone 5s, iOS 8

I have exactly the same problem. Just after restart my iPhone there are my previous shortcut in Settings. In several minutes they are all gone.

MAybe there is a problem of iCloud.

I am having the same problem. All of my hundreds of shortcuts are gone.

I synced my iPhone and the shortcuts were restored.

I Also lost all my shortcuts.... on both iPhone and iPad .... Powered completely down waited bout 5-10 minutes.... Back up and voila..... Their back... Yaaay as I had quite a few and got used to them.. Hope this helps

I lost all my shortcuts on upgrade to iOS8 as well (iPhone 5S) but the shortcuts remained on my MacBook Pro (running Mavericks). I synced the phone and still they did not come up. Here is how I brought them back:

Double-click, and swipe up to shut all running apps off

Restart my phone

Open the shortcuts preference page

Click Edit

Poof, they are back.

They came back for me when I restarted my iPhone 5.

restarting my iPhone 5s didn't do the trick for me, however they did come back when I connected the phone to iTunes and did a sync

None of these suggestions worked for me. I tried them all. multiple times. 😢

I had the same problem. Restarting my iPhone 5S made no difference, but a sync via iTunes with my Windows laptop restored the shortcuts. Thanks for the tips above.

I Thought I had lost mine, too! I would put in my shortcut like I always did and nothing would happen. The shortcuts were still in my phone but they wouldn't pop up. What I figured out is I needed to have the predictive 'keyboard' running (I had turned it off because I found it distracting) my shortcuts now appear in the middle panel when I type them. Hope this helps!

Same issue for me since the iOS 8.0 upgrade. Turning off documents & data sync in iCloud settings and turning it back on again worked for a while. So did signing out and back in my iCloud account. I rebooted after each of these steps. The shortcuts reappear and work for a while and then vanish. I like others here have a ton of these. Since these sync via iCloud, I will note that my Mac is not affected and all the shortcuts are still there. Rest assured that iCloud is hiding them somewhere and they are not deleted. Toggling the predictive keyboard did not work for me, neither did syncing with iTunes. I have reported this bug to Apple and I encourage others to do the same (http://www.apple.com/feedback/).

I have an iphone 5. none of my shortcuts disappeared, but they do not work when i type.

Same here, reboot iPhone and the shortcuts re-appear but then disappear shortly thereafter. I've done this several times. Following MightyMac's advice, submitting feedback....

Feedback done. Oh, BTW, syncing my iPhone did NOT bring the shortcuts back, only full reboot does.