beatrizarcer

Q: Keyboard shortcut problems in iPhone 5S with iOS 8 update

Hey guys, I just updated to iOS 8 on my iPhone 5S and keyboard shortcuts are not working out. All the shortcuts I had saved before disappeared. This happened to me the last time I updated to iOS 7 with an iPhone 4S and I thought that had something to do with my phone being old. Now that it's a new phone they are all gone! Like an hour ago, I entered new shortcuts and now that I'm typing they disappeared too, anyone has the same problem or a possible solution? Thanks!

iPhone 5s, iOS 8

Posted on Sep 17, 2014 1:31 PM

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Q: Keyboard shortcut problems in iPhone 5S with iOS 8 update

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  • by webbadger,

    webbadger webbadger Oct 1, 2014 10:51 PM in response to joopitertwo
    Level 1 (0 points)
    Oct 1, 2014 10:51 PM in response to joopitertwo

    Okay.

    and mine started coming back yesterday... Piecemeal... Only on the iPad, not (yet) on iPhone. MBP are intact. Not syncing. Aarrgh.

  • by KevinC,

    KevinC KevinC Oct 2, 2014 2:58 PM in response to joopitertwo
    Level 1 (90 points)
    Oct 2, 2014 2:58 PM in response to joopitertwo

    I agree, not what I wanted to do, but I re-entered my shortcuts and thus far have stayed.  I do not use iCloud either.... and will not, so I hope the tried and true backup through iTunes will continue to work (I have my doubts on this )...

  • by newsboysgrl777,

    newsboysgrl777 newsboysgrl777 Oct 2, 2014 9:32 PM in response to beatrizarcer
    Level 1 (4 points)
    Oct 2, 2014 9:32 PM in response to beatrizarcer

    I think I figured it out. They disappear when you have predictive text on. Simply turn that off and they all reappear and work fine. Hopefully Apple realizes this and fixes it.

  • by XianNewman,

    XianNewman XianNewman Oct 2, 2014 9:41 PM in response to newsboysgrl777
    Level 1 (5 points)
    Oct 2, 2014 9:41 PM in response to newsboysgrl777

    I Turned off predictive and they still aren't syncing changes

  • by Ostrowsky S,

    Ostrowsky S Ostrowsky S Oct 2, 2014 9:51 PM in response to beatrizarcer
    Level 1 (125 points)
    Oct 2, 2014 9:51 PM in response to beatrizarcer

    Hello,

     

    This iworked for me:

     

    1- Disconnect your iCloud account:

    Settings ➔ iCloud / scroll to bottom

    Choose to keep iCloud data on your device.

     

    2- grab a coffee.

     

    3- Re-log into your iCloud account:

    Settings ➔ existin account

    Choose to merge data with existing data

     

    4- grab another coffee

     

    5- Go check on your shortcuts from time to time while savoring that delicious coffee.

    After a (short) while, the shortcuts should reappear.

    Be gentle, have an open mind, don't chastise them, don't ask where they were...

     

    6- Of course, do all this while connected to the internet...

     

    7- If this doesn't work, try again after turning guided access to off !

    Settings ➔ Accessibility

    It's been known to play bad with all things keyboard related (especially 3rd-party keyboards...)

     

    happy typing !

  • by BabalooToo,

    BabalooToo BabalooToo Oct 3, 2014 2:53 AM in response to Ostrowsky S
    Level 1 (0 points)
    Oct 3, 2014 2:53 AM in response to Ostrowsky S

    this did not work for me

     

     

    This iworked for me:

     

    1- Disconnect your iCloud account:

    Settings ➔ iCloud / scroll to bottom

    Choose to keep iCloud data on your device.

     

    2- grab a coffee.

     

    3- Re-log into your iCloud account:

    Settings ➔ existin account

    Choose to merge data with existing data

     

    4- grab another coffee..

     

    5- Go check on your shortcuts from time to time while savoring that delicious coffee.

    After a (short) while, the shortcuts should reappear.

    Be gentle, have an open mind, don't chastise them, don't ask where they were...

     

    6- Of course, do all this while

  • by newsboysgrl777,

    newsboysgrl777 newsboysgrl777 Oct 3, 2014 7:21 AM in response to newsboysgrl777
    Level 1 (4 points)
    Oct 3, 2014 7:21 AM in response to newsboysgrl777

    Grr. Never mind. They're still disappearing. WTH, Apple?!

  • by GeoFan49,

    GeoFan49 GeoFan49 Oct 3, 2014 12:54 PM in response to Ostrowsky S
    Level 1 (43 points)
    Mac OS X
    Oct 3, 2014 12:54 PM in response to Ostrowsky S

    Nope. My iPad keyboard shortcuts do (sometimes)  show up in settings.. general.. keyboard.. shortcuts.. but none of them work.

     

    Tried the above. No joy.

     

    This seems to be a completely random and intermittent bug in iCloud or iOS.

     

    Some of the workarounds may seem to work for little while, but then the problem comes back within hours or days.

  • by Eric Shawn2,

    Eric Shawn2 Eric Shawn2 Oct 6, 2014 11:31 AM in response to Tavo_deU
    Level 3 (612 points)
    Mac OS X
    Oct 6, 2014 11:31 AM in response to Tavo_deU

    I just realized that too.  However, when I was trying to fix another issue (iCloud Drive kept wanting to update, spinning wheel would not disappear), in turning off all things connected to iCloud, and then signing out (while keeping data on my phone), I did manage to see Documents and Data option in the ON position, so I turned it off (which I prefer).  It fixed the iCloud Drive update issue.  But now I no longer see the Documents and Data option under iCloud.  Tried re-doing what I did before to see it, but no luck.

     

    Oh Apple.  You've got plenty of worms in your core these days.  What happened?

  • by alyk,

    alyk alyk Oct 6, 2014 1:08 PM in response to Lohvarn
    Level 1 (0 points)
    Oct 6, 2014 1:08 PM in response to Lohvarn

    in response to Lots of problems with iMessage failing to deliver too… Apple's new motto, "It just doesn't work."

     

     

    more like android with each update... :-(

  • by Eric Shawn2,

    Eric Shawn2 Eric Shawn2 Oct 6, 2014 1:58 PM in response to GeoFan49
    Level 3 (612 points)
    Mac OS X
    Oct 6, 2014 1:58 PM in response to GeoFan49

    So after playing around with this issue some more, as well as the disappearing Documents and Data setting in iCloud, I've come to the conclusion that both these issues have something to do with iCloud.

     

    You don't have to restart your phone, just sign in and out of iCloud.  At least this is the case for me.  I've tried this several times (shortcut has disappeared 4 times since my last post), and each time made the shortcuts come back, as well as the Documents and Data setting.  Beats having to restart your phone, but still a huge inconvenience.  Also, when the shortcuts came back, they worked fine for me.  And turning off Documents and Data "off", made it disappear from the settings.  The only way to get it to come back is signing out and back into iCloud.

     

    "Apple...It just doesn't work."  lol  With the huge phones (yes, I find the iPhone 6 too big for my use), and these headache updates, I'm being forced to look into Android phones.  The way I see it, if I have to deal with the hassles of Android phones on an iPhone, I might as well pay less for it.  And I can choose a size that suits my needs.  Just sayin.

  • by themarkofbooks,

    themarkofbooks themarkofbooks Oct 7, 2014 2:45 PM in response to DanCJ
    Level 1 (0 points)
    Oct 7, 2014 2:45 PM in response to DanCJ

    This occasionally helps for me, but then they disappear again randomly.

  • by themarkofbooks,

    themarkofbooks themarkofbooks Oct 7, 2014 2:46 PM in response to Eric Shawn2
    Level 1 (0 points)
    Oct 7, 2014 2:46 PM in response to Eric Shawn2

    You can also get the Documents & Data toggle back by turning ON Passcode.  Passcode also uses Docs & Data, so turning it on in iCloud also turns Docs & Data back on.

  • by themarkofbooks,

    themarkofbooks themarkofbooks Oct 7, 2014 2:50 PM in response to MightyMac
    Level 1 (0 points)
    Oct 7, 2014 2:50 PM in response to MightyMac

    You can also get the Documents & Data toggle back by toggling on "Passcode" -- Passcode requires Docs & Data syncing and so will reinitiate Docs & Data.

  • by themarkofbooks,

    themarkofbooks themarkofbooks Oct 7, 2014 3:41 PM in response to beatrizarcer
    Level 1 (0 points)
    Oct 7, 2014 3:41 PM in response to beatrizarcer

    Just had success in restoring shortcuts: will update this post if the shortcuts disappear again.

     

    Here's what I did:

     

    1. Turn off predictive suggestions (Settings>General>Keyboard>Predictive "off")

    2. Turn off Documents & Data (Settings>iCloud>Documents & Data>Documents & Data "off")

    3. Wait 5 minutes

    4. Reboot

    5. Turn on Documents & Data.*  Leave Predictive suggestions "off"

     

    We'll see if that stays...

     

    *My "Documents & Data" toggle disappeared and didn't reappear even after the reboot.  However, toggling "Passbook" on will force Docs & Data on as well, at which point it reappears.

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