I am unable to back up my phone
I am unable to back up my phone. Error message: Itunes could not back up the iphone because the iphone is disconnected. How do I fix this?
iPhone 5, iOS 7.1.2
User profile for user:
brenden dv
User level:
Community Specialist
Hi greenelantern,
If you are having issues backing up your iPhone, possibly due to a disconnection issue, you may find the troubleshooting outlined in the following articles helpful:
iTunes: Resolve USB-related alerts
iOS: If you can't back up or restore from a backup in iTunes
Regards,
- Brenden