greenelantern

Level 1 (0 points)

Q: I am unable to back up my phone

I am unable to back up my phone. Error message: Itunes could not back up the iphone because the iphone is disconnected. How do I fix this?

iPhone 5, iOS 7.1.2

Posted on Sep 17, 2014 3:51 PM

I have this question too

Q: I am unable to back up my phone

All replies

Helpful answers

by brenden dv,

brenden dv Sep 19, 2014 6:58 AM in response to greenelantern
Community Specialists

Sep 19, 2014 6:58 AM in response to greenelantern

Hi greenelantern,

If you are having issues backing up your iPhone, possibly due to a disconnection issue, you may find the troubleshooting outlined in the following articles helpful:

iTunes: Resolve USB-related alerts

iOS: If you can't back up or restore from a backup in iTunes

Regards,
- Brenden
Reply options

Link to this post