iMac OSX 10.9.5 Shows Brother MFC 8710DW Printer Is "Offline" and "Not Connected T

Question

iMac OSX 10.9.5 Shows Brother MFC 8710DW Printer Is "Offline" and "Not Connected T

I have a Brother MFC 8710 DW that I've had for the past 4 months. It works perfectly fine with my other devices (iPad, iPhone, Windows PC and Macbook Pro) but it doesn't work with my iMac OSX 10.9.5. I did the things listed below but it keeps on telling me that the printer is not connected to my computer and whenever I check its status, it keeps on saying "offline." I've tried to contact Apple and they said that it's Brother's problem and that I should speak with them. However, when I called Brother, they said that it's Apple's problem. I'm at lost on what I need to do. As much as I love my iMac, I am tempted to return it back. Please help.

Things I've done so far but did not fix the problem:

1. Unplugged the printer, iMac and router and plugged it back in after a few minutes.

2. Removed the printer from my iMac and added it back.

3. Reinstalled the software from Brother.

4. Repaired the disk.

5. Plugged the printer and router directly to the wall.

6. Turned off and restarted my iMac and printer.

7. Downloaded the most recent OSX software.

iMac, OS X Mavericks (10.9)

Posted on Sep 17, 2014 10:03 PM

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Answer 1

PAHU

Level 6

16,723 points

Sep 18, 2014 12:45 AM in response to Rosemarie982001

It sounds unusual that you have been able to remove the Brother from Printers & Scanners on the iMac and add it back again, yet get a printer offline message.

Since you mention a router, is the Brother connected to it via a physical cable, such as USB? Or do you have a wireless router and the printer is connected to it via WiFi?

On the iMac, could you also open System Information (located in Applications > Utilities) and select Printers in the left column. If the Brother is the only printer on the iMac then its information will appear in the right pane. If you have more than one printer, then you will have a list of those printers in the top right pane. Select the Brother to see its information in the bottom right pane. Can you copy this information and paste back here. And since the MacBook Pro is printing okay, can you perform the same action on it so I can compare the setup for the same printer.

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Answer 2

Sep 18, 2014 12:56 AM in response to PAHU

Hello,

I'm connected to a wireless router. I tried to do what you asked (Application - Utilities) but I don't see Printers in the left column.

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Answer 3

PAHU

Level 6

16,723 points

Sep 18, 2014 1:10 AM in response to Rosemarie982001

The application you need to open is called System Information, and it is located in Applications > Utilities. With System Information open, you will see an entry called Printers in the left column.

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