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Helpful answers
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Sep 18, 2014 6:47 AM in response to bubbazachby daveywhelan,Im having the exact same problem ! what do we do?
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Sep 18, 2014 6:56 AM in response to daveywhelanby Ingo2711,Did you already try these steps?
Resolve network errors
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or say the "device isn't eligible for the requested build.". These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If necessary, resolve any further issues with the USB connection, then with your security software.
copied from Resolve specific iTunes update and restore errors
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Sep 18, 2014 7:14 AM in response to Ingo2711by bglick,I have the software downloaded onto my computer, but it keeps getting stuck on the recovery screen. The progress bar won't move past a certain point. What do I do? Please help as I'm stuck with a useless brick right now!
I can't even restore my phone as I choose restore from backup, the progress bar on the itunes screen just keeps going on forever...