janis831
Level 1 (0 points)

Q: iTunes error 17

During ios8 update, my phone locked and iTunes will not recognize the device....  and I have an Error 17 message.  Any help appreciated!

iPhone 5s, iOS 7.1.2

Posted on Sep 18, 2014 6:55 AM

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janis831

Q: iTunes error 17

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  • by griff w,

    griff w griff w Sep 18, 2014 10:35 AM in response to janis831
    Level 4 (3,496 points)
    Sep 18, 2014 10:35 AM in response to janis831

    Hi there janis831,

     

    It looks like error 17 may be related to your network connection. I would recommend taking a look at the troubleshooting the article below.

     

    Resolve iOS update and restore errors

    http://support.apple.com/kb/TS3694


    Resolve network errors

    Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or say the "device isn't eligible for the requested build.". These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

    Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

     

    -Griff W.