Keyboard unresponsive when in Citrix 11.8.2 (255309) after 10.9.5 upgrade

Question

Keyboard unresponsive when in Citrix 11.8.2 (255309) after 10.9.5 upgrade

I upgraded my OS from 10.9.4 to 10.9.5 today and cannot log into one of our production systems that uses Citrix ver 11.8.2 (255309). When the screen comes up and shows the login prompt, the keyboard is un responsive. Mouse works fine but I cannot type. Tried opening notepad and cannot type in that either. What in this update has changed the Mac OS Citrix relationship?

Mac Pro (Mid 2010), Mac OS X (10.6.1), Dual 2.66GIG Macpro

Posted on Sep 18, 2014 9:54 AM

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Answer 1

Eric Root

Level 10

684,057 points

Sep 18, 2014 10:39 AM in response to Community User

Have you checked for a Citrix update?

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Answer 2

Sep 18, 2014 11:47 AM in response to Eric Root

I believe its current but I have just confirmed that it is about a 2min delay before typing is active. So its not as bad as previously thought.

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Answer 3

csbtown

Level 1

0 points

Sep 23, 2014 5:20 AM in response to Community User

Yes, 10.9.5 introduces this problem to the Citrix Receiver. If you hit command + tab to switch to another window, then command + tab to switch back to the Citrix session, you should be able to type again. I found the solution here Keyboard no longer works with Citrix Receiver after upgrading to OSX 10.9.5

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Answer 4

Oct 17, 2014 10:07 AM in response to csbtown

Anyone tried upgrading to Yosemite yet and see if this issue goes away?

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Answer 5

Oct 29, 2014 5:01 AM in response to PMStephen

Yes the issue goes away in Yosemite. Would be nice to have this fixed in 10.9.5 however! 10.9.5 all you need to do as I have discovered is take the focus off the citrix client and go back. You can type right away if you do that.

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Answer 6

Sep 19, 2016 3:12 AM in response to Community User

I am on OS X 10.11.6 and this problem of unresponsive keyboard exists with the Citrix Receiver sessions, I have tried all the different versions of Citrix receiver like 12.2x and 12.1.x.

Even refocusing it back with Control+tab doesn't help

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Answer 7

Eric Root

Level 10

684,057 points

Sep 19, 2016 9:21 AM in response to newbee_mac

You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one. Post in El Capitan.

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