Andrew Eckmayer
Level 1 (15 points)

Q: Possible Bug in iOS 8 via Streaming iTunes Video results in lost storage space?

Hi looking for suggestions or help on this issue if you can.

 

I'm not sure if the issue is my attempting to stream a movie from iTunes under iOS 8 or if it is a result of the iOS 8 update (size) itself or some type of memory leak or inability of memory to be released back to the OS.

 

This AM I had ~4.8GB of free space on my 16GB iPhone 5C; running under iOS 7. I then updated to iOS 8 by connecting the phone to my iMac and doing the install through iTunes under a USB wired connection. I however I did NOT check after the update how much space was "Available" after the update on the iPhone itself.

 

While streaming a long movie (LOTR extended) from the iCloud through the Apple Video app; now under iOS 8, I received a notification that my Storage space was nearly used up. While looking in Settings\Usage\Storage I can see that I had roughly 250MB of space "Available" but only 12.7GB was "USED." Here is were things get strange. Looking into the "Manage Storage" section I added up all of the space "used" by the apps listed (Video app was NOT listed) and came up with a sum of 6GB of used space. Now why is that? The listed 12.7GB of used space is not equal to 6GB what is using up the remaining 6.7GB?

 

Now my research of the web suggests iOS 7 was ~3.5GB in size and my best GUESS at iOS 8 is that it is a16GB - 12.7GB = 3.3GB; although I thought iOS 8 was going to use up more space? For the sake of argument lets say iOS 8 is 5.8GB and my calculated Used Space it 6GB, that equals 11.8GB. Where are the remaining 4.2GB?

 

Keep in mind I added No new apps (albeit a few updates to FindMyFrieds, Remote, Pages, AirPort Utility, FindMyiPhone all to be iOS 8 compatable).  I also force quit the VIDEO app thinking that the video that was streaming was taking up local storage while it was playing. Is it possible that the memory was used up by the stream and is not being Released; hence it seems I have no available space?

 

Powering the phone down and re-starting it did not seem to do anything.

 

I still need to go home, connect to iTunes and double check if the available space on the phone matches to what iTunes see.

 

Thanks and sorry for the long question, just wanted to get as many variables out there in case anyone else has had this issue.

iMac, Mac OS X (10.6.7)

Posted on Sep 18, 2014 12:42 PM

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Andrew Eckmayer

Q: Possible Bug in iOS 8 via Streaming iTunes Video results in lost storage space?

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  • by scape452,

    scape452 scape452 Mar 25, 2015 4:26 AM in response to t0masulo
    Level 1 (0 points)
    Mar 25, 2015 4:26 AM in response to t0masulo

    Just to summarise.

    I have just had a very lengthy chat with Apple support about the issue of Storage being used up when streaming videos from iTunes and not being able to delete them in General/usage/manage storage.

     

    I HAVE FOUND A FIX!!!  and its surprisingly simple.

     

    Go into Settings/iTunes & App Store

    Sign out of your account by pressing on your id and selecting sign out.

    hold your power button and swipe to turn off.

    Turn the phone back on.

    Sign back in to your Apple account.

    Now your storage should be reset back to what it should be.

     

    I appreciate that this may not work for everyone but after over a year of this problem this has worked for me every time.

  • by Frenchified,

    Frenchified Frenchified Apr 14, 2015 1:34 PM in response to searching.4.answers
    Level 1 (0 points)
    Apr 14, 2015 1:34 PM in response to searching.4.answers

    This workaround really is effective. I got back about 6 GB of space with just a few clicks. Apple needs to find a way to keep streaming video from downloading to the device like Netflix or Amazon Prime. Thanks for your help!

  • by Splainer,

    Splainer Splainer Apr 21, 2015 9:32 PM in response to scape452
    Level 1 (0 points)
    Apr 21, 2015 9:32 PM in response to scape452

    I can also confirm that this workaround is effective.  My 32GB iPad air was indicating that I was out of available storage (10MB remaining).  I simply logged out of iTunes in settings and gained 5GB of available storage.  Logged back into iTunes and did not loose all that storage I just gained.  Just a side note, the available storage indicated on my iPad today is 8.5GB while iTunes indicates that there is 11.8GB available.  Is anyone else experiencing this discrepancy?

  • by Bryan C UCLA,

    Bryan C UCLA Bryan C UCLA May 3, 2015 8:24 PM in response to HankinsD
    Level 1 (0 points)
    May 3, 2015 8:24 PM in response to HankinsD

    Thanks this work around was an easy fix.  I got back 3.5 gb instantly. 

  • by anndk,

    anndk anndk Jul 17, 2015 12:37 AM in response to scape452
    Level 1 (0 points)
    Jul 17, 2015 12:37 AM in response to scape452

    This worked for me as well, and I've downloaded iBrowse as well to try next time. Thank you so much for the fixes, this was driving me crazy!

  • by Fiodan,

    Fiodan Fiodan Aug 7, 2015 10:24 PM in response to scape452
    Level 1 (4 points)
    Mac OS X
    Aug 7, 2015 10:24 PM in response to scape452

    This workaround worked.  I stayed at iOS 6 for as long as I could, for fear of some crazy "feature" that would render my iPad useless.  And it didn't take long to find out just how that would manifest itself.  Why-oh-why did the storage-->videos option go away?

     

    Can we have that back, please?!

  • by cgharbison,

    cgharbison cgharbison Sep 11, 2015 7:24 AM in response to Andrew Eckmayer
    Level 1 (0 points)
    Sep 11, 2015 7:24 AM in response to Andrew Eckmayer

    Another  work around I found that doesn't involved logging out and in and powering on/off your device. Just start a new movie. As soon as it starts, click Done and close the app. The previously cached movie is overwritten by 3 seconds of the new one. Worked for me. I went from 110MB of available storage to 3.5GB.

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