Vid47
Level 1 (0 points)

Q: iPad 2 AT&T Cellular

My iPad 2 AT&T cellular stopped working after IOS 8 update.

iPad 2, iOS 8

Posted on Sep 18, 2014 5:31 PM

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Vid47

Q: iPad 2 AT&T Cellular

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  • by sterling r,

    sterling r sterling r Sep 21, 2014 9:14 AM in response to Vid47
    Community Specialists
    Sep 21, 2014 9:14 AM in response to Vid47

    Hey there Vid47, 

     

    It sounds like you are unable to connect to your cellular data connection after updating to iOS 8 on your iPad. I have an article that I recommend you use to help troubleshoot the issue here, named:

     

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

     

     

    1. Check for a carrier settings update:
      1. Make sure your device is connected to the Internet.
      2. Tap Settings > General > About.
      3. If an update is available, you'll be asked if you want to install it. Tap Update.
    2. Update your iPad with the latest version of iOS.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling