dvd drive drops cds

Which model G5 iMac?
http://docs.info.apple.com/article.html?artnum=301724#301724 How to identify your iMac

All G5 iMacs have slot loading CD/DVD drives.

See if repairing permissions helps.

Hello,

The problem you describe is common with the earlier iMac G5 systems. There is a mesh / sweep on the edge of the CD-Drive slot. This sweep slows the ejection, and prevents the power from kicking the disk out too far.

And, as that wears down, this problem becomes more common. If your machine is under warranty, then call Apple and request them to fix this problem. It will likely return again in the future, but if it's under warranty, I'd get it fixed and perhaps it will take longer to break-down again.

I've seen this on my own iMac G5 systems.

If the machine has been recently serviced, then it's also entirely possible that they just didn't get things lined-up right. I've had that problem as well and the CD would just spit-out after the drive had been removed and re-installed as part of another repair.

So, if it's under warranty, get it fixed. If it's not, then hold your hand there when you eject a disk to prevent them from falling and getting scratched.

I hope this helps.

Let us know if you have other questions.


P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

My 21 month old G5 iMac (under AppleCare) has just begun exhibiting this problem. I am awaiting a replacement hard drive from them, which I will install. Do you think that I can "fix" the mesh that you described, or should I try to get them to ship me a replacement SuperDrive as well?

Hello,

The mesh is attached to the case. You should have a service center replace that if Apple won't send it to you. You would be better describing the problem to them, and then let them propose the solution if it is under warranty. You'll get a better reception that way.

I hope this helps.

I described the problem to an AppleCare tech support person, and had an interesting response. He said they would send a repair person out to my home to inspect the optical drive and repair/replace as necessary. But did not think that I could just remove it and bring to an Apple store, because they would have no way of knowing where it actually came from. I can understand that, but somehow it seems as though there should be a way to do what I suggested.

Hello,

It's better to just let them do it. That way they can adjust the fit as needed to make everything work properly.

It is your drive, it is not the dust sweep that the above post talked about. The dust sweep is like cellophane, and has no value for slowing the disc down. I am waiting for my new drive from Applecare to come in the mail as we speak.