amin.sam
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Q: iTunes 11.4 not syscing after updating iPhone to iOS 8

I Have a weird problem, after updating my iPhone 5S(64GB) to iOS 8 on my iMac (Mavericks 10.9.5) ,the iTunes doesn't sync anymore any application and restoring the iPhone and restoring from the backup didn't help,the problem is during the sync steps ,after step 4 of 6 (preparing applications to install) it jumps to step 6 without installing any application.reinstalling the iTunes also didn't help.Some of the times the iTunes stuck on Gathering information to copy step.Random Behavior.

iPhone 5s, iOS 8

Posted on Sep 19, 2014 6:04 AM

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amin.sam

Q: iTunes 11.4 not syscing after updating iPhone to iOS 8

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  • by sterling r,

    sterling r sterling r Sep 22, 2014 6:10 AM in response to amin.sam
    Community Specialists
    Sep 22, 2014 6:10 AM in response to amin.sam

    Howdy amin.sam,

     

    It sounds like some of the sync steps aren't syncing correctly after updating to iOS 8, and to Mac OS X 10.9.5. I would recommend the steps in the following article to help troubleshoot the issue here, named:

     

    iTunes: Resolve USB-related alerts

     

    Try these steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead. 
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPhone, iPad, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you haven't already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device. 

     

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling