cannot connect to iTunes Store after iOS installed on iPad wifi 3rd generation

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cannot connect to iTunes Store after iOS installed on iPad wifi 3rd generation

My iPad 3rd generation was just updated to iOS yesterday without any problems. I can use the Internet and the wifi network just fine.

But, I am unable to access the iTunes store no matter what I have done. I reset the router / modem. I am really ****** that this has happened. At home there are no problems. There is nothing that I have done that caused this as far as I can tell. I took my Apple ID off and then put it back on the iTunes & App Store a number of times. Nothing works. It keeps asking me to Sign In and then it says I can't

iPad, iOS 8

Posted on Sep 19, 2014 8:14 AM

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Answer 1

mario49

Community Specialist

Sep 22, 2014 8:28 AM in response to tpolevoy

Hey tpolevoy,

Thanks for the question. After reviewing your post, it sounds like you can't connect to iTunes store on the iOS device. A frustrating situation for sure. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

Can't connect to the iTunes Store

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.

Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking
Check for Update
on your device's Summary page.

Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.

Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.

Try resetting (turning off and then on again) your Wi-Fi router.

If the issue persists, try
troubleshooting your Wi-Fi networks and connections.

Thanks for using Apple Support Communities.

Have a nice day,

Mario

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