Safari is corrputed

Question

Level 1

5 points

Safari is corrputed

My Safari is corrupted. There is a Quick-Resolve.net message that's freezing my Safari, and preventing it from being accessible for anything else .

"SYSTEM LOGS REPORTING THREATS. To prevent Damage To Your Personal Data, Internet Login And Passwords, Banking Details, Credit card numbers, Social Security number, etc. Your current Antivirus program failed to block an Internet Attack.Your system is infected.It’s highly recommended to cleanup your system to protect critical information like credit card numbers, etc., do not ignore such warnings, NEVER click on alerts! Don't even click on the cross to delete the pop-up alert as this may result in getting more pop-ups. CALL Immediately ”For a free Diagnostic by a Authorized Computer Support, Toll Free NOW 1-855-303-2206 for Help"

Has anyone else experinced such a bug ? Any suggestions ?

iMac, Mac OS X (10.7.4)

Posted on Sep 19, 2014 9:03 AM

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Answer 1

John Galt

Level 10

156,224 points

Sep 19, 2014 11:09 AM in response to bhaskar50

This is a very common scam.

Example 1:

Example 2:

Example 3:

Example 4:

Obviously these kinds of warnings should be ignored, after your entertainment with them has run its course.

If you are unable to close the page or you simply don't want to waste any more time with it, force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.

Then, hold a Shift key while launching Safari again.

In an abundance of caution, proceed with the following. It's not required.

Step 1: Reset Safari. Make it look like this

Step 2: Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button. If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.

Step 3: Select the General pane in Safari's Preferences. Verify your Home page is set to the one you want.

Step 4: Select the Privacy pane. Verify "Block cookies and other website data" is configured the way you expect. If you are uncertain, choose "From third parties and advertisers".

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