lofive
Level 1 (0 points)

Q: Unlocked 5s Personal Hotspot set to on, but does not appear to appear to be working

I have a 64GB 5s, Unlocked on T-Mobile.  I have an unlimited data plan with 5GB of tethering.  WiFiPersonal Hotspot(PHS) appears as an option when I go into settings.  I do not have an area to enter personal hotspot information under >Cellular Data>APN.  (I dont think they are there for TMOBILE).  I turn the  PHS on and it says its started, but my pc and tablets are not showing the phone as a available access point.

 

Things I have done

 

  • Turned off Cellular data and turned back on
  • Rebooted Phone
  • Reset Network settings
  • Tried with Handoff on
  • Tried with Handoff off

 

I then tried to connect using bluetooth and setup a personal connection between my pc and my 5s.  Lo and behold, it worked!  So I know my data plan is fine. 

 

Can someone tell me why the WiFi PHS is not working?  I need it to connect to multiple devices on the road.

iPhone 5s, iOS 8

Posted on Sep 19, 2014 8:51 AM

Close
lofive

Q: Unlocked 5s Personal Hotspot set to on, but does not appear to appear to be working

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Sep 22, 2014 8:58 AM in response to lofive
    Community Specialists
    Sep 22, 2014 8:58 AM in response to lofive

    Hi lofive,

     

    Welcome to Apple Support Communities.

     

    It sounds like you’re running into an issue with devices not being able to connect to a Personal Hotspot created by your iPhone. Try the suggestions in the article linked below, it provides a lot of great troubleshooting tips that will resolve most issues like the one you’ve described.

     

    iOS: Troubleshooting Personal Hotspot

     

    I hope this helps.

    -Jason