Unlocked 5s Personal Hotspot set to on, but does not appear to appear to be working

Question

Level 1

0 points

Unlocked 5s Personal Hotspot set to on, but does not appear to appear to be working

I have a 64GB 5s, Unlocked on T-Mobile. I have an unlimited data plan with 5GB of tethering. WiFiPersonal Hotspot(PHS) appears as an option when I go into settings. I do not have an area to enter personal hotspot information under >Cellular Data>APN. (I dont think they are there for TMOBILE). I turn the PHS on and it says its started, but my pc and tablets are not showing the phone as a available access point.

Things I have done

Turned off Cellular data and turned back on
Rebooted Phone
Reset Network settings
Tried with Handoff on
Tried with Handoff off

I then tried to connect using bluetooth and setup a personal connection between my pc and my 5s. Lo and behold, it worked! So I know my data plan is fine.

Can someone tell me why the WiFi PHS is not working? I need it to connect to multiple devices on the road.

iPhone 5s, iOS 8

Posted on Sep 19, 2014 8:51 AM

Reply

Answer 1

Jason L

Community Specialist

Sep 22, 2014 8:58 AM in response to lofive

Hi lofive,

Welcome to Apple Support Communities.

It sounds like you’re running into an issue with devices not being able to connect to a Personal Hotspot created by your iPhone. Try the suggestions in the article linked below, it provides a lot of great troubleshooting tips that will resolve most issues like the one you’ve described.

iOS: Troubleshooting Personal Hotspot

I hope this helps.

-Jason

Reply