TX_DZD
Level 1 (8 points)
Apple Watch

Q: Issues after 10.9.5 update

I have a MacBook Air - I believe it's a 2012 model - it has been flawless.  I use it for work in a networked environment (enterprise user) and have noticed that since the upgrade to 10.9.5 it runs much slower, I see the spinning color wheel a lot and the battery is draining at a much faster rate.

 

I went home with the intention of using Time Machine to restore to a point prior to 10.9.5 but noticed that I had no issues at home.

 

I'm back in the office today - and while it's better it still is slow and the fan now runs all the time - it never did before.

 

I believe it has something to do with being in a networked envir

MacBook Air, OS X Mavericks (10.9.5)

Posted on Sep 19, 2014 10:43 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

There have been several other reports of this issue with the update. It seems to be incompatible with at least some Active Directory (AD) servers.

 

Some of the users affected have been able to correct the problem by deleting the contents of the following folder:

 

/Library/Preferences/OpenDirectory

 

and rebooting. Others were not successful. If you take that step, you'll need to rebind to AD. Back up all data before making any changes.

Posted on Sep 19, 2014 2:14 PM

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TX_DZD

Q: Issues after 10.9.5 update

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 19, 2014 12:41 PM in response to TX_DZD
    Level 10 (208,037 points)
    Applications
    Sep 19, 2014 12:41 PM in response to TX_DZD

    Launch the Activity Monitor application and select the CPU tab. Select All Processes from the View menu, if it's not already selected. Click the heading of the %CPU column to sort the process table with the highest value at the top. What is it, and what is the process?

  • by TX_DZD,

    TX_DZD TX_DZD Sep 19, 2014 1:59 PM in response to Linc Davis
    Level 1 (8 points)
    Apple Watch
    Sep 19, 2014 1:59 PM in response to Linc Davis

    Since I first posted this I find that it's only an issue if I am on the wired or wireless network at the office - the fan comes on, the battery drains and it starts getting slower.  I then unplugged and joined our Guest network and after a few minutes the fan goes off and it runs better.  I just plugged back into the network and started getting the same symptoms.  On Activity Monitor the top entry is "opendirectoryd" and it varies between 250% and 340%. 

  • by TX_DZD,

    TX_DZD TX_DZD Sep 19, 2014 2:03 PM in response to TX_DZD
    Level 1 (8 points)
    Apple Watch
    Sep 19, 2014 2:03 PM in response to TX_DZD

    Now I'm on the guest network and top one is "kernel_task" at about 5%. 

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Sep 19, 2014 2:14 PM in response to TX_DZD
    Level 10 (208,037 points)
    Applications
    Sep 19, 2014 2:14 PM in response to TX_DZD

    There have been several other reports of this issue with the update. It seems to be incompatible with at least some Active Directory (AD) servers.

     

    Some of the users affected have been able to correct the problem by deleting the contents of the following folder:

     

    /Library/Preferences/OpenDirectory

     

    and rebooting. Others were not successful. If you take that step, you'll need to rebind to AD. Back up all data before making any changes.

  • by TX_DZD,

    TX_DZD TX_DZD Sep 19, 2014 8:34 PM in response to Linc Davis
    Level 1 (8 points)
    Apple Watch
    Sep 19, 2014 8:34 PM in response to Linc Davis

    Thanks - I'll pass this on to my IT staff.  I'll keep you posted on progress next week.

  • by DannyQQ,

    DannyQQ DannyQQ Sep 22, 2014 1:34 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 22, 2014 1:34 AM in response to Linc Davis

    I Having the same issue on my MacBook Air and can't resolve the fan issue after follow your instruction, do you other solution, thanks in advance.

  • by TX_DZD,

    TX_DZD TX_DZD Sep 22, 2014 8:58 AM in response to Linc Davis
    Level 1 (8 points)
    Apple Watch
    Sep 22, 2014 8:58 AM in response to Linc Davis

    To Linc Davis:

     

    This resolved it for me.  Thank you very much!

  • by TX_DZD,

    TX_DZD TX_DZD Sep 22, 2014 8:57 AM in response to DannyQQ
    Level 1 (8 points)
    Apple Watch
    Sep 22, 2014 8:57 AM in response to DannyQQ

    To DannyQQ:

     

    Are you saying you cleared the contents of /Library/Preferences/OpenDirectory, rebooted and you still slowness on the mac?  Was the fan not coming on prior to 10.9.5?  I cleared the contents of the directory and rebooted and the issue is now resolved.

     

    Prior to doing this, I could also resolve it by not being on my company's network - are you an enterprise user?

     

    Good luck.

  • by donald168,

    donald168 donald168 Sep 22, 2014 11:20 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 22, 2014 11:20 AM in response to Linc Davis

    I found that we had a broken search policy in Open Directory Utility (under Authentication and Contacts). Once I deleted them, the opendirectoryd started to behave. As a test I forced a bad search policy back in and opendirectoyd went berserk again. Deleted it and opendirectoryd calmed back down.

    You probably will want to restart after the fix.

    Just my 2 cents worth.

     

    Don

  • by CantSalomeDown,

    CantSalomeDown CantSalomeDown Sep 22, 2014 1:56 PM in response to donald168
    Level 1 (1 points)
    Sep 22, 2014 1:56 PM in response to donald168

    Thanks Don I found the same on my machines, remove the erroneous search policy and everything goes back to normal.

     

    The plist that contains that setting can be found here /Library/Preferences/OpenDirectory/Configurations/Search.plist

  • by gh60,

    gh60 gh60 Sep 24, 2014 3:39 PM in response to donald168
    Level 1 (0 points)
    Sep 24, 2014 3:39 PM in response to donald168

    Thanks Don! I had this problem and your solution fixed it very quickly (after hours of troubleshooting).

  • by TX_DZD,

    TX_DZD TX_DZD Sep 25, 2014 4:51 PM in response to donald168
    Level 1 (8 points)
    Apple Watch
    Sep 25, 2014 4:51 PM in response to donald168

    @donald168 - I'm not familiar with what you are referring to - is this something you did on the phone or on the network?  My issue was resolved but I may want to pass this onto the IT staff at my company.  Thanks.

  • by wingman_83,

    wingman_83 wingman_83 Sep 27, 2014 6:58 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 27, 2014 6:58 AM in response to Linc Davis

    For some reason I do not see the Open Directory folder under the Library/Preferences path, any suggestions ? My macbook pro was performing great with the 10.9.4 but the latest update has really made it come to a standstill. Even when I type an email there is a 203 second lag before the character shows up on the monitor. Appreciate all your help !

  • by donald168,

    donald168 donald168 Sep 27, 2014 8:36 AM in response to wingman_83
    Level 1 (0 points)
    Sep 27, 2014 8:36 AM in response to wingman_83

    If you don't know how to get to your open directory, contact your helpdesk because someone would have to set this up for you, it is not an automatic thing added by Apple. If your Mac is not connected to Active Directory (again check with your helpdesk) this is not what is causing your issue.  If you are adventurous and don't mind hosing up you Mac (like me) then read further. Again YOU ARE ON YOUR OWN I am not responsible for you hosing up your MAC or making your helpdesk mad!!!!

    1.   Open System Preferences and click Accounts. 
    2.   If the lock icon is locked, unlock it by clicking it and entering the name and password of an administrator. 

    NOTE: If you don't see a name next to Network Account Server: or a GREEN light next to the name  - STOP STOP STOP - This is not your problem!

    1.   Click Login Options, then click Edit. 
    2.   Click Open Directory Utility. 
    3.   If the lock icon is locked, unlock it by clicking it and entering the name and password of an administrator. 
    4.   Click Search Policy. 

     

    Good luck

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